- GMFJ Reference
258678
- Wages
£21,000 p/a
- Hours
37.50 per week
- Date Posted
17/03/2025
- Start Date
05/05/2025
- Approx. Duration
16 months
- Location
Manchester
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
DF Capital
Description
Main Responsibilities:
- Being the first point of contact with our
Consumer Lending and Savings customers on the phone and via email and secure
message
- Ensure accurate and timely responses to customer
queries ensuring service level agreements are met
- Assist customers with account management,
including payment processing, account updates and general account queries
- Work closely with the wider business, including
the Lending Operations team, Credit, Collections & Recoveries and Change
- Ensure processes are completed efficiently and
accurately, including handling customer complaints and tracking them through to
closure
- Ensuring good customer outcomes are achieved
across the team
- Completion of any other tasks requested by the
Customer Services Manager that is required to assist in the smooth running of
the team
Company Benefits:
- 10%
Employer pension contribution
- Private
medical insurance for you and your partner/spouse
- 30-day
annual leave entitlement plus Bank/Public Holidays
- Free
Gym Membership
- Discretionary
annual bonus
- Discretionary
share awards
- Life
Assurance
- Income
Protection
- Save
As You Earn company share acquisition scheme
- Tax
efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4
days of paid Volunteering leave to support our local communities
- Vibrant
office location in the lively city centre of Manchester
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 258678)
Company website : https://www.dfcapital.co.uk/
- Good eye for detail
- Ability to
organise and work independently
- Excellent
written and oral communication skills
- Problem-solving
abilities
- Ability to set
and manage priorities
- Detail and
process-orientated with a focus on accurate and timely outcome
5 x GCSEs including English and maths at grade 4/C and above
Customer Service Level 2 Apprenticeship Standard
- Self-motivated
- Instinctively curious
The opportunity to build and expand skill set within the
specific role, but also gain exposure to various areas of the business. This
exposure can open doors for career progression across different teams and
departments, providing opportunities to grow professionally. For example,
previous apprentices who have shown a strong work ethic and a willingness to go
above and beyond have successfully transitioned into roles such as Sales
Support.
Shift pattern will be Monday to Friday and will vary between the hours of
08:00 and 18:00.
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.