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IT Apprentice - TEST

  • QA Apprenticeships
  • Aberdeen City, Aberdeenshire
  • £12.02 per hour
Vacancy provider logo for QA

TEST VACANCY

Ready to fast-track your career with a QA Apprenticeship?

We’ve launched or accelerated the careers of 40,000+ learners and yours could be next.

Whether you're still in education or ready to start now, a QA apprenticeship offers you a full-time job, real-world experience, and proper qualifications. Best of all, you earn while you learn and can take your education as far as you want – from a Level 3 apprenticeship to a bachelor's or master’s degree in England, or from SCQF Level 6-8 qualifications in Scotland, all for free.<...

  • GMFJ Reference
    258982
  • Wages
    £12.02 p/h
  • Hours
    37.50 per week
  • Date Posted
    26/03/2025
  • Start Date
    26/03/2025
  • Duration
    Not Specified

  • Location
    Aberdeen City
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

TEST VACANCY

Ready to fast-track your career with a QA Apprenticeship?

We’ve launched or accelerated the careers of 40,000+ learners and yours could be next.

Whether you're still in education or ready to start now, a QA apprenticeship offers you a full-time job, real-world experience, and proper qualifications. Best of all, you earn while you learn and can take your education as far as you want – from a Level 3 apprenticeship to a bachelor's or master’s degree in England, or from SCQF Level 6-8 qualifications in Scotland, all for free.

You could learn to fight cyber-crime for a corporate giant, launch the latest trend on social media for an eco-friendly fashion boutique or build apps, games, and websites for a quirky tech start-up.

What are you waiting for? Benefit from:

  • An award-winning learning system
  • Real-time instant support
  • 100’s of employers to choose from
  • Start dates all year round
  • Wellbeing support and perks via our interactive learning portal
  • Securing employment after your apprenticeship: 90% of QA apprentices go straight into full-time jobs

Take the first step towards your extraordinary career. Register your interest today!

TEST VACANCY

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 258982)

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IT Technician Apprentice

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IT Technician Apprentice

pstrongEmployer description:strongp pMark1 IT simplifies IT for business owners by taking away the complexity and hassle of managing technology. Our team of experts handle all aspects of IT, from strategy and design to implementation and management, leaving business owners free to focus on what they do best running their business. Our IT services include IT support, IT security and compliance, IT backup, IT procurement, IT consultancy, IT infrastructure, internet connectivity and cloud hosted voice telephony systems.p pstrongOverview:strongp pThe number one goal of everyone in our team is to make our clients exceptionally happy. As the first point of contact for all incoming support requests, the IT Technician Apprentice plays a vital role in delivering a positive client experience and ensuring the smooth triage of technical issues.p pThis position is designed for someone at the very beginning of their IT career. Youll receive structured training, close supervision, and support from the wider team to help you grow in confidence and capability.p pstrongResponsibilities:strongp ul liAct as the first point of contact for inbound support requests via phone, email, and ticketing system.li liAccurately log and prioritise tickets based on client impact, escalating when necessary.li liProvide basic first-line support (e.g. password resets, simple troubleshooting) under supervision.li liUse HaloPSA to create, update, and manage service tickets with clear documentation.li liMaintain up-to-date client notes and documentation as guided by the team.li liDeliver a professional and friendly customer experience, keeping clients informed.li liShadow experienced technicians, follow SOPs, and participate in team meetings.li liComplete internal and external apprenticeship training to develop technical skills.li ul pstrongDesirable skills:strongp ul liGenuine interest in IT, problem-solving and delivering a great client experience.li liConfident, clear communicator with strong listening skills and attention to detail.li liPositive, proactive, and calm under pressure.li liOrganised, eager to learn, and able to follow processes.li liCan translate technical concepts into clear, client-friendly language.li liBasic familiarity with Windows, Microsoft 365, or general computer usageli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp pMonday to Friday, 8:30am - 5pm with 1 hour lunch break.p pstrongBenefits:strongp ul liGet your birthday off.li liA monthly perk boxmembership up the value of 30 (you choose!) after 6 months successful service.li liGenerous pension scheme and a salary review after 6 months service.li liAn easy-going environment and culture (we all enjoy what we do).li liA stand-up desk (if required) and high-powered laptop.li liDedicated mentoring and regular check-ins to support your growth.li ul pstrongFuture prospects:strongp pOpportunities for internal progression into Level 1 IT Technician roles.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

IT Technician Apprentice

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IT Helpdesk Apprentice

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Automotive IT Technician Apprentice

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Automotive IT Technician Apprentice

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IT Service Support Apprentice

  • IT quality and testing professionals
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  • Advanced Level 3
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IT Service Support Apprentice

pstrongEmployer description:strongp pHertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments.p pstrongOverview:strongp pAs our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients.p pYou will ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 17 month contract you will achieve the Level 3 qualification. You will be assigned a mentor who will provide support not only with day to day activities related to the role but also with the course work associated with the apprenticeship.p pstrongResponsibilities:strongp ul liTo provide technical and service support to IDS clients, using the ITIL principles of Service Operation.li listrongIncident Management:strong Restoration of normal service as soon as possible with minimal disruption to the client and the business.li listrongService Requests:strong A service request from a client could be for information, advice, standard change or access to an IT service.li listrongService Provision:strong Supporting and ensuring technology is kept working and supported in a range of areas such as meeting rooms, chambers, across the whole operation and associated sites.li liTo administrate the IDS Service Desk following the procedures set up and maintained by the IDS Service Desk Team Leader.li ul pstrongDesirable skills:strongp ul liAble to effectively liaise with customers, colleagues, outside bodies and councillors, in writing, by telephone and face to face.li liAble to self-motivate and work with limited day to day supervision.li liStrives to produce written work of a high quality with a good attention to detail.li liAble to use all Microsoft Office systems to a good standard.li liAble to quickly grasp the use of specialised computer packages.li liAssesses and handles risk effectively.li liAble to plan and prioritise to meet statutory and organisational deadlines.li liTakes ownership of problems.li liDemonstrates initiative and uses good judgment.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p36 hours per week.p pstrongBenefits:strongp ul liFlexible working hours (including home working).li liFree car parking.li liFree use of leisure facilities.li liCycle scheme.li liSeason ticket loans.li liAccess to a large staff roof garden.li li26 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum.li liLocal government pension scheme.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp table width650 tbody tr td width257 table width650 tbody tr td width257td tr tbody table td tr tbody table

IT Support Apprentice

  • IT quality and testing professionals
  • 336.70 p/w
  • Advanced Level 3
  • Hertfordshire

IT Support Apprentice

pstrongEmployer description:strongp pHD Clinical is a leading independent supplier of a clinical I.T. platform to the NHS and other care providers. Clinical areas include cardiology, endoscopy, neurophysiology, respiratory and maternity. HD Clinical joined the Nexus Group (a European-based healthcare software organisation) in 2024 which will significantly extend our software range and potential customer base.p pstrongOverview:strongp pThe IT Support Apprentice is an entry-level role designed for individuals passionate about technology and eager to develop a solid foundation in IT infrastructure. You will support the IT team by assisting with basic troubleshooting tasks, configuring systems, and maintaining various IT environments under the guidance of experienced professionals. Your role will involve learning and applying core principles of IT, cloud computing, networking, and operating systems. You will gradually develop skills that enable you to communicate effectively with team members and eventually manage tasks independently, following appropriate training and mentoring.p pstrongResponsibilities:strongp ul liProvide initial technical support under supervision for various IT systems and environments.li liDocument basic procedures, fixes, and configurations under guidance.li liAssist in configuring, managing, and troubleshooting basic Azure cloud services.li liSupport the configuration and management of firewalls and VPNs.li liAssist in troubleshooting basic networking and virtualisation issues.li liSupport basic maintenance tasks within VMware ESXi environments.li liAssist in providing support for Windows Server and desktop environments.li liHelp administer basic tasks within Active DirectoryAzure Entra ID, including user security settings and permissions.li liAssist with administration tasks in Microsoft 365, including Multi-Factor Authentication (MFA) setups and user permissions.li ul pstrongRequired skills:strongp ul liBasic understanding of IT infrastructure concepts and eagerness to learn.li liAnalytical thinking and problem-solving aptitude.li liEffective communication and interpersonal skills.li liStrong organisational skills and attention to detail.li liBasic familiarity with Windows operating systemsli liStrong interest in cloud solutions, networking, and operating systems.li ul pstrongThe following skills are also desirable (but not essential):strongp ul liPrevious experience or exposure to IT support environments, either through work experience, projects, or academic coursework.li liFamiliarity with cloud platforms such as Microsoft Azure or similar.li liBasic understanding of networking concepts (e.g., IP addressing, DNS, DHCP).li liAwareness of virtualisation technologies (VMware, Hyper-V).li liExposure to Microsoft 365 administration tasks.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p35 hours per week.p pstrongBenefits: strongp pWe offer casual dress code, free parking with access to free EV charger, Specsavers voucher scheme, 20 days holiday (plus BH) increasing 1 dayyear to maximum 30 days holiday and an onsite caf.p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

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