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Digital Support Apprentice

  • QA Apprenticeships
  • Greater Manchester, Tameside
  • £9.62 per hour
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About us: 
Caledonian Financial Management are a firm of highly qualified Financial Advisors based in East Kilbride. 

Overview:
You will be working for a company who has supported a QA Apprentice before, so you are in safe hands! The purpose of the role is to provide support to the business in accordance with all documented processes and procedures.

What will you be doing?

  • Maintain compliant client records on IO - you will use this system to keep an up-to-date client record management system. By the ...

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  • GMFJ Reference
    259096
  • Wages
    £9.62 p/h
  • Hours
    35.00 per week
  • Date Posted
    27/03/2025
  • Start Date
    27/03/2025
  • Duration
    Not Specified

  • Location
    Greater Manchester
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

About us: Caledonian Financial Management are a firm of highly qualified Financial Advisors based in East Kilbride. 

Overview:You will be working for a company who has supported a QA Apprentice before, so you are in safe hands! The purpose of the role is to provide support to the business in accordance with all documented processes and procedures.

What will you be doing?

  • Maintain compliant client records on IO - you will use this system to keep an up-to-date client record management system. By the end of your apprenticeship, you will be an expert on iO.
  • Gather plan information to create client portfolio report from IO and check for accuracy.
  • Upload documents to Standard Life portal. 
  • Manage own diary using Microsoft Outlook and liaise with CSE to ensure review documentation is prepared within agreed timescales.
  • Handle client queries and prepare remainder of client packs in preparation of meetings.
  • Produce client specific reports i.e. CashCalc and Selectapension.
  • Produce and finalise Annual Review Letter’s (ARL’s).
  • Produce and process letters of authority and track to completion, ensuring all relevant information has been obtained.

What skills and qualities should you have?

  • Remaining compliant at all times.
  • Maintain and develop skills and knowledge via Continuing Professional Development (CPD).
  • Ability to manage own workload.
  • Excellent attention to detail.
  • Ability to work under pressure to meet specific time deadlines.
  • Good communication skills and telephone manner.
  • Articulate, numerate and ability to maintain the highest degree of integrity and confidentiality.
  • Drive, desire, and commitment to progress personally within Financial Services.

Drive, location not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. 

Working week: Monday - Thursday, 9am - 5pm, Friday is from 9am - 4pm. 

Salary: £20,000 per annum.

Benefits: 

  • Salary increase to £21k after completion of apprenticeship.
  • Opportunity to go on and study for other financial services qualifications.
  • Room for progression.
  • Pension scheme.
  • Death in service setup.

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. 

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 259096)

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