Role Mission
The role of the Accounts Receivable Administrator
is to support the Billing Specialist and Credit Control Team ensuring accurate
invoicing and bespoke billing reports are delivered on time, to action billing
enquiries, invoice and credit requests and update Customer Masterdata. To
support the credit controllers to drive effective cash and risk management
through Credit Control processes whilst reducing aged debt in line with company
targets.
Essential Roles &
Responsibilities
· Work closely with the
Credit Control Team and appropriate stakeholders to ensure minimal impact on
cash collection.
· Responsible for
addressing any customer queries, whilst actively seeking solutions to ensure
customer expectations are met by providing clear and concise billing
information.
· Ensure that invoicing
is accurate and issued in a timely manner.
· Ensure that all
manual/ non-recurring invoices and credit notes are appropriately authorised,
accurate and raised in a timely manner and making sure the credit note log is
kept up to date.
· Ensure Project
Invoice Proposals are checked and issued.
· Manual Invoicing of
Azure, AWS, and Google usage billing.
· Issue Hosted Voice
and Voice Call Usage Billing.
· Ad hoc Manual
invoicing (Not Messina), i.e., SFI charges and eFax.
· Manage and action
tasks on the Billing Dashboard.
· Issue Domains billing
and responsible for maintaining the renewals spreadsheet.
· Manage the AR
Approvals inbox.
· Maximised cash
collection.
· Appropriate ledger
ageing and debtor days.
· Providing an
excellent customer experience throughout the commercial relationship with the
customer ensuring a high-level customer engagement and a consistent approach.
· The resolution of
customer queries.
· Ensure that all
manual/ non-recurring invoices and credit notes are appropriately authorised,
accurate and raised in a timely manner.
· All statements,
reminder letters and termination of services letters to be issued in accordance
with Claranet UK’s Credit Control procedures.
· Support Auditors
requests.
· Providing billing
calculations, including final invoicing and issue where appropriate.
· Ensure all bespoke
billing reports are issued in a timely manner.
· Assist Accounts
Receivable with cash analysis when required.
· Building effective
relationships with customers and attend customer calls discussing complex
billing requirements or invoice queries.
· Liaise with both
internal and external customers promptly
· Undertake additional
ad hoc duties as directed by the Credit Manager.
Objectives and Key Results
· The successful and
timely delivery of accurate and agreed invoices, including bespoke reporting
· Excellent customer
experience is provided throughout the commercial relationship with the
customer, providing high level customer engagement and a consistent approach
· Cash Collection
Targets
· Aged Debt Reduction
Building strong
relationships with internal and external customers