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Client Service Apprentice - Audio

  • Mediatel/Adwanted UK Limited
  • London, Westminster
  • £25207 per annum
Vacancy provider logo for Intec Business Colleges Ltd

This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy AudioTrack help desk team primarily on all aspects of the system.

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  • GMFJ Reference
    259258
  • Wages
    £25,207 p/a
  • Hours
    35.00 per week
  • Date Posted
    02/04/2025
  • Start Date
    30/04/2025
  • Approx. Duration
    19 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Mediatel/Adwanted UK Limited

Description

  • Learn AudioTrack and our other audio products comprehensively.
  • Day to day support of the AudioTrack helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
  • Develop, grow and maintain strong working relationships with all clients.
  • Liaise with our client’s tech partners whose systems integrate with AudioTrack.
  • Maintain the internal client management system and log all helpdesk calls and emails.
  • Share your ideas and proactively contribute to marketing and client communications.
  • Analyse and report on key metrics including system usage and helpdesk volumes
  • Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
  • Be involved in the testing of new product developments and enhancements.
  • Support the team in maintaining the AudioTrack databases.
  • Replicate customer-reported issues, capturing and recording necessary information.
  • Identify and escalate priority issues.
  • Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 259258)

Company website : uk.adwanted.com

  • IT skills
  • Attention to detail
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Analytical skills
  • GCSE Mathematics & English (Grade 9-6 (A*B)) essential
  • A Level 3 Qualification or equivalent (Grade at least 1) essential
  • Customer Service Specialist Level 3
  • End Point Assessment
  • Monthly Assessor Sessions on Site.
  • Team working
  • Confident & Outgoing
  • Strong Communication
  • Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding.
  • Alternatively, you might focus on software support and data skills and progress into a more data focussed role, learning SQL and API skills.
  • On the job training and mentoring, along with your apprenticeship learning will ensure success.
• You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage. • You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations. • A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role. • Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. • Excellent attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve. • This role requires someone who thrives on working as part of a team. • Knowledge of the media industry and the data that is used would be an advantage. • Experience of Hubspot CRM and Sales tools would be helpful, but not essential. • Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.
N/A

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