×

0 people have applied to this vacancy

0 people have viewed this vacancy

Client Service Apprentice - Audio

  • Mediatel/Adwanted UK Limited
  • London, Westminster
  • £25207 per annum
Vacancy provider logo for Intec Business Colleges Ltd

This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy AudioTrack help desk team primarily on all aspects of the system.

Recommend this opportunity to a Friend

  • GMFJ Reference
    259258
  • Wages
    £25,207 p/a
  • Hours
    35.00 per week
  • Date Posted
    02/04/2025
  • Start Date
    30/04/2025
  • Approx. Duration
    19 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Mediatel/Adwanted UK Limited

Description

  • Learn AudioTrack and our other audio products comprehensively.
  • Day to day support of the AudioTrack helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
  • Develop, grow and maintain strong working relationships with all clients.
  • Liaise with our client’s tech partners whose systems integrate with AudioTrack.
  • Maintain the internal client management system and log all helpdesk calls and emails.
  • Share your ideas and proactively contribute to marketing and client communications.
  • Analyse and report on key metrics including system usage and helpdesk volumes
  • Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
  • Be involved in the testing of new product developments and enhancements.
  • Support the team in maintaining the AudioTrack databases.
  • Replicate customer-reported issues, capturing and recording necessary information.
  • Identify and escalate priority issues.
  • Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 259258)

Company website : uk.adwanted.com

  • IT skills
  • Attention to detail
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Analytical skills
  • GCSE Mathematics & English (Grade 9-6 (A*B)) essential
  • A Level 3 Qualification or equivalent (Grade at least 1) essential
  • Customer Service Specialist Level 3
  • End Point Assessment
  • Monthly Assessor Sessions on Site.
  • Team working
  • Confident & Outgoing
  • Strong Communication
  • Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding.
  • Alternatively, you might focus on software support and data skills and progress into a more data focussed role, learning SQL and API skills.
  • On the job training and mentoring, along with your apprenticeship learning will ensure success.
• You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage. • You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations. • A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role. • Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. • Excellent attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve. • This role requires someone who thrives on working as part of a team. • Knowledge of the media industry and the data that is used would be an advantage. • Experience of Hubspot CRM and Sales tools would be helpful, but not essential. • Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.
N/A

Based on this opportunity you might also be interested in.

Apprentice Patient Services Co-ordinator

  • Customer Service
  • 377.52 p/w
  • Intermediate Level 2
  • Ringwood

Hampshire
Apprentice Patient Services Co-ordinator

Cornerways Medical Centre are looking to recruit an Apprentice Patient Services Co-Ordinator. This is an exciting opportunity for anyone with a desire to have a career in the Healthcare industry. You will learn to administer the Clinical Appointments system on behalf of the Doctors and Nurses and act as the first point of contact for patients and other visitors.

More Info & Apply
Apprentice Customer Service Specialist Level 3 - Suzuki - Dingwall

  • Customer Service
  • Competitive p/w
  • Advanced Level 3
  • Dingwall

Ross-shire
Apprentice Customer Service Specialist Level 3 - Suzuki - Dingwall

This is an unmissable opportunity to join the Apprenticeship Program as a Parts Advisor Apprentice. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

More Info & Apply
Apprentice Customer Service Specialist Level 3 - Renault - Manchester

  • Customer Service
  • 302.00 p/w
  • Advanced Level 3
  • Salford

Lancashire
Apprentice Customer Service Specialist Level 3 - Renault - Manchester

We’re seeking the next generation of motivated and dedicated customer service apprentices who share our passion for the automotive industry and are committed to delivering exceptional customer service. In this role, you will be responsible for handling the administrative and customer relations tasks within the service department.The successful candidate will work towards achieving a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-18 month period.

More Info & Apply
Resourcing Assistant- Customer Service Apprentice

  • Customer Service
  • Competitive p/w
  • Intermediate Level 2
  • Exeter

Devon
Resourcing Assistant- Customer Service Apprentice

We are a company that believes passionately in the importance of employee wellbeing and we all work hard to ensure there is a great culture where everyone feels valued and hard work is recognised and appreciated. Our staff retention levels are exceptional in the recruitment sector and this is something we are really proud of. We are looking to take on a Level 2 Customer Service Apprentice and a Level 3 Administrator.

More Info & Apply
Apprentice Customer Service Specialist Level 3 - Renault - Worcester

  • Customer Service
  • 302.00 p/w
  • Advanced Level 3
  • Kempsey

Worcestershire
Apprentice Customer Service Specialist Level 3 - Renault - Worcester

We’re seeking the next generation of motivated and dedicated customer service apprentices who share our passion for the automotive industry and are committed to delivering exceptional customer service. In this role, you will be responsible for handling the administrative and customer relations tasks within the service department.The successful candidate will work towards achieving a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-18 month period.

More Info & Apply
Client Account Apprentice - Ticketmaster London

  • Customer Service
  • 457.60 p/w
  • Intermediate Level 2
  • London

Client Account Apprentice - Ticketmaster London

If youre passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Apply today!

More Info & Apply
Client Account Apprentice - Ticketmaster Manchester

  • Customer Service
  • 451.60 p/w
  • Intermediate Level 2
  • Manchester

Client Account Apprentice - Ticketmaster Manchester

If youre passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Apply today!

More Info & Apply
Trade supplier apprentice - level 2-Birkenhead

  • Customer Service
  • 307.60 p/w
  • Intermediate Level 2
  • Birkenhead

Merseyside
Trade supplier apprentice - level 2-Birkenhead

- Starting salary of 16,000.00 per year - 20 days holiday per year plus Bank Holidays increasing with each completed years service - Monday-Friday. - Initial training and on-going development - Free parking

More Info & Apply
Opportunities with Intec Business Colleges Ltd

Launch you career with an apprenticeship at Intec!

Our Apprenticeship Recruitment experts' will support you to take your first step into the world of work; providing job hunting advice, CV guidance and hints and tips for interview.

Intec partner with organisations such as Howden's, XPO Logistics and Specsavers to enable you to kickstart your career with a market-leading company.

Earn while you learn, gaining real-world skills and a valuable qualification with industry pros.

Don't settle for the ordinary. Start your future with Intec!


Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs