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IT Helpdesk Apprentice

  • QA Apprenticeships
  • Greater Manchester, Trafford
  • £7.69 per hour
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Employer Description:

Assured Digital Technologies combines the strengths and value to customers of two highly respected IT businesses: MDS Technologies and Bristol IT Company. The merger of the two businesses generates an even greater proposition for organisations through the compelling and significant complimentary portfolio of services and competencies derived from working with Government, Public Sector and Private Sector/Commercial organisations.

We provide a range of services from Managed IT to Software Development and have over 30 years’ experience.

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  • GMFJ Reference
    259327
  • Wages
    £7.69 p/h
  • Hours
    40.00 per week
  • Date Posted
    03/04/2025
  • Start Date
    12/05/2025
  • Duration
    Not Specified

  • Location
    Greater Manchester
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer Description:

Assured Digital Technologies combines the strengths and value to customers of two highly respected IT businesses: MDS Technologies and Bristol IT Company. The merger of the two businesses generates an even greater proposition for organisations through the compelling and significant complimentary portfolio of services and competencies derived from working with Government, Public Sector and Private Sector/Commercial organisations.

We provide a range of services from Managed IT to Software Development and have over 30 years’ experience.

Main role / Responsibilities:

Specific duties will include (but aren’t limited to):

  • the timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;
  • using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions;
  • recognising when a call is urgent and escalate accordingly;
  • carrying out configuration and testing of new kit prior to install at customer site;
  • the ability to work as part of a team, whilst remaining self-motivated in managing your own workload;
  • the ability to demonstrate an excellent customer service focus when dealing with clients.

Desirable Skills:

  • A keen interest in IT and must be able to work as part of a busy support team
  • Good Communication Skills- Building good relationships is fundamental to the delivery of services.
  • Organisational Skills- The ability to manage your own workload and to work to team and project deadlines.

Personal Qualities:

  • Teamwork and Cooperation- The ability to work flexibly in a team and contribute to a supportive work environment.  Adaptability and flexibility.
  • Good Telephone Manner.
  • Sociable
  • Full UK Driving licence (Desirable)
Entry Requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.   If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.    For more information please visit the UK ENIC website. 

Company Perks:

  • 25 days’ holiday plus public holidays, plus your birthday off
  • Private pension scheme with Royal London Mutual
  • Private Medical care
  • Death in Service Benefit
  • Cycle to work and Tech Schemes.
  • A company backing you who want to see you grow in your career.
  • Friendly and relaxed flexible working environments
  • Onsite Gym and Bicycle Parking

Future Prospects:

  • Move to IT Support Engineer – or if Apprentice shows a keen interest in other areas of the company we are always looking for more people – IE Security, AI
Important Information:    Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.    Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 259327)

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