- GMFJ Reference
259421
- Wages
£7.55 p/h
- Hours
40.00 per week
- Date Posted
08/04/2025
- Start Date
21/07/2025
- Approx. Duration
18 months
- Location
Salford
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Customer service specialist (ST0071)
- Employer
Renault Retail Group
Description
This is an apprenticeship opportunity.
As a Parts Advisor, you will serve as the primary point of contact for customers in the Parts department.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians
• Scheduling and booking vehicle service appointments
• Communicating with customers about any additional required work
• Providing estimates for repair times and costs
• Managing customer complaints and feedback
• Responding to customer inquiries and requests
• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.
For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 259421)
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent
If you do not have the required grades your application will not be considered.
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.
- Passionate about the industry, and committed to the development of your knowledge and skills
- Customer focused, able to keep customers experience in mind throughout
- Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
- Thorough and able to work with defined processes and guidelines
- Honest with high levels of integrity
Possible permanent role within the business after completing the apprenticeship