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B&Q Customer Advisor Apprenticeship

  • B&Q - West Thurrock
  • West Thurrock, Thurrock
  • £248.40 per week
Vacancy provider logo for Lifetime Training

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

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  • GMFJ Reference
    259468
  • Wages
    £248.40 p/w
  • Hours
    18.75 per week
  • Date Posted
    09/04/2025
  • Start Date
    14/05/2025
  • Approx. Duration
    12 months

  • Location
    West Thurrock
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    B&Q - West Thurrock

Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include;

- Actively approach your customers, engaging with them naturally

- Understand customer needs and provide appropriate solutions

- Work with colleagues across the store to help and support them

- Turn negative customer situations into positive outcomes

- Encourage customer feedback, share it with managers and use it to improve service

- Utilise all available tools and systems to maximise sales

- Have a full understanding of the processes relevant to your role and store

- Take personal responsibility for operating in a safe and legally compliant way

- Adhere to all policies & procedures relevant to your role

- You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

- UK Notional hourly rate £12.71 with 0.54 hotspot allowance

- An award-winning pension scheme

- ShareSave options

- 6.6 weeks holiday

- Employee Assistant Programme

- Shopping discounts

- Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 259468)

-Communication skills -Team Working -Problem Solving -Working with customers
No qualifications required
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
The ability to work towards the B&Q Values and Behaviours - Together, Curiosity, Simplicity, Humility, Excellence.
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.

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Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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