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Apprentice Customer Service Specialist Level 3 - Renault - Derby

  • VERTU MOTORS PLC
  • Derby
  • £7.55 per hour
Vacancy provider logo for Robert Bosch Ltd

We're seeking the next generation of motivated and dedicated customer service apprentices who share our passion for the automotive industry and are committed to delivering exceptional customer service. In this role, you will be responsible for handling the administrative and customer relations tasks within the service department. The successful candidate will work towards achieving a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-18 month period.

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  • GMFJ Reference
    259498
  • Wages
    £7.55 p/h
  • Hours
    40.00 per week
  • Date Posted
    10/04/2025
  • Start Date
    14/05/2025
  • Approx. Duration
    3 Years

  • Location
    Derby
  • Status
    Now Taking Applications
  • Sector
    Automotive
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Motor vehicle service and maintenance technician (light vehicle) (ST0033)
  • Employer
    VERTU MOTORS PLC

Description

This is an apprenticeship opportunity.

We are currently recruiting for 1 apprentice at this location.

1 x Customer Service Apprentice

As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.

You will be responsible for various administrative and customer-facing tasks within the service department.

While responsibilities may vary depending on the employer and the size of the company, typical duties include:

• Understanding and addressing customer concerns, then coordinating with technicians
• Scheduling and booking vehicle service appointments
• Communicating with customers about any additional required work
• Providing estimates for repair times and costs
• Managing customer complaints and feedback
• Responding to customer inquiries and requests
• Monitoring the progress of vehicles in the workshop

As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.

The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.

For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 259498)

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent

If you do not have the required grades your application will not be considered.

The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

Training is delivered by Robert Bosch Ltd via regular webinar sessions.

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Possible permanent role within the business after completing the apprenticeship

The training and development provided is second to none, whilst enjoying the benefits of full time employment at a Renault Dealership.

The Renault Apprenticeship Programme has been conceived with the aim of developing high calibre Service Technicians and Customer Service Practitioners that are needed to support the future growth of the Renault Dealer Network.

Renault requires bright, ambitious and motivated school leavers who can demonstrate the potential to be future Renault Master Technicians or Customer Service Practitioners.

With advanced tuition and state-of-the art facilities, Apprentices will be developed to meet the demanding servicing and repair requirements of existing and future Renault vehicles.

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