- GMFJ Reference
259706
- Wages
£7.55 p/h
- Hours
37.50 per week
- Date Posted
17/04/2025
- Start Date
15/05/2025
- Approx. Duration
15 months
- Location
Hounslow
- Status
Now Taking Applications
- Sector
Business & Administration
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Business administrator (ST0070)
- Employer
American Airlines - Heathrow Airport
Description
You will be responsible for the providing administrative support and work as part of a small, dynamic team providing general station and team support. The position holder will be expected to exhibit a flexible working style at all times. On a day to day basis, the post holder will report into and take instruction from the Lead Staff Assistant and Airport Business Planning Manager.
What you’ll do
- Provide a consistently high quality of administrative support
- Perform a range of administrative duties and be prepared to support the management and frontline team members on a day-to-day basis
- Engage with team members on matters relating to general employee issues
- Assist with orientation for new hires into the company, including Heathrow Airport references
- Communicate any organizational changes with various work groups
- Maintain an accurate employee car park log
- Greet external and internal visitors
- Make hotel/transportation arrangements for visiting AA personnel
- Create letters and emails in response to customers and employee questions
- Process invoices from business partners for payment
- Maintain an accurate personal filing system
- Order supplies as needed by administrative & operational teams
- Responsible for receiving and distributing internal and external mail
- Take and publish minutes from meetings
- Adhere to and promote safe working practices all times
- Assist with any employee engagement events
- Carry out any other reasonable duties consistent with this posting
- Have a good telephone manner
To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures.
To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy.
To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice.
To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks.
To work in any other AA location as and when necessary.
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 259706)
- • Excellent interpersonal skills
- • Be reliable and punctual
- • Show respect and understanding for different cultures and backgrounds
- • Have a clear desire to work within the airline industry
- • Excellent punctuality
- • Demonstrate pride and knowledge of the American Airlines brand and understanding of the business strategy.
- • Able to build relationships easily and effectively
- • Is an effective communicator
- • Proactively seek solutions
5 GCSE’s grade 9-4 (A*-C) or equivalent including Maths and English
Apprenticeship standards L3 Business AdministratorThe apprentice programme has been developed in partnership with Inspiro Learning and the programme will consist of developing skills and knowledge on the job. As an apprentice you will also attend off the job training with Inspiro Learning. The training delivered will consist of a blended approach, E-learning and workshops. You will receive on the job mentoring and coaching from either American Airlines directly or from your Regional Trainer.The Apprenticeship will consist of the following elements:• Assessed on the job by a regional trainer• Technical Certificate• Functional Skills
- • An interest in Aviation
- • A keen passion to work for American Airlines
- • A firm commitment to complete the coursework requirements and complete the full 15 month course
Permanent Employment for the duration of apprenticeship is for 15 months, may lead into a permanent position for the right candidate.