Operational Support Assistant
- Location
Bridgwater - Employer
Stef Langdons Ltd - Provider
Exeter College - Wages
£302.00 per week - Level
Advanced Level 3 Apprenticeship - Apply by
Sunday, November 2, 2025
Opportunity Details
- Accepting / processing & amending orders in the system
- Raising discrepancy reports
- Resolving issues occurring on deliveries
- Answering email and phone queries
- Responds to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes via phone, email or portal
- Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken
- Works closely with Warehouse and Transport colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress
- Provide cover for the Transport Team where required
- Process customer emails and action amendments in system
- Handle various mailboxes and respond in timely manner.
- Ensure all company systems are updated accurately and on a timely basis and relevant paperwork is in place
- Investigating and solving pre and post departure customer escalations
- Communicate effectively with internal and external stakeholders, ensuring they are kept informed and updated.
- Adopt a diplomatic approach to problem resolution and will be comfortable working in a face paced working environment.
- Dealing with transport bookings and queries
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Wednesday, July 2, 2025
- Sunday, November 2, 2025
- Monday, December 1, 2025
- Monday, January 5, 2026
Training
You will attend Exeter College one day a week (during term time) working towards your Level 3 Business Administrator apprenticeship.
Prospects
Role likely to progress to status of Langdons employee.
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