Business Administration Apprentice

Wage

£13,741 for your first year, then could increase depending on your age

Wage rises to National Minimum Wage after 12 months

Training course Business administrator (level 3)

Hours Monday to Friday. 9:00am to 17:00. 1 hour break.

35 hours a week

Job Duties

? Customer Care: Greet patients warmly, assist with their enquiries, and guide them

through their appointments

? Appointment Management: Schedule appointments, update diaries, and send

reminders to ensure efficiency

? Frame and Lens Assistance: Help patients choose frames and lenses suited to their

needs, providing helpful advice and recommendations

? Administration: Maintain accurate patient records, handle incoming calls, process

payments, and verify insurance details

? Reception Area: Keep the reception tidy and well-presented, ensuring a professional

and welcoming environment

? Team Support: Liaise with optometrists and colleagues to ensure seamless patient care

and workflow

? Problem Solving: Address patient concerns or queries promptly and professionally

Skills:

? Communication skills

? IT skills

? Attention to detail

? Organisation skills

? Customer care skills

? Administrative skills

? Analytical skills

? Logical

? Team working