Customer Service Apprentice

Job Duties Core Responsibilities

Customer Support & Communication

• Act as a first point of contact for clients and applicants via phone, email, and online platforms.

• Handle enquiries professionally, providing clear and accurate information.

• Prepare and send performance updates to clients, highlighting results and improvements.

• Escalate issues or queries to the appropriate team where needed.

Job Advertising & Application Monitoring

• Format and publish job adverts using recruitment software and external job boards.

• Review and refine advert text to meet client requirements and branding standards.

• Monitor applications, follow up on incomplete submissions, and record responses.

Candidate Engagement

• Search candidate databases to identify suitable applicants for roles.

• Contact candidates to promote opportunities and encourage applications.

• Keep accurate records of search outcomes and candidate interactions.

Process & System Support

• Record all activity accurately in internal systems, following company processes.

• Support wider team tasks such as data entry, filing, and updating records.

• Assist with basic marketing, helpdesk, or social media activities as required.

Where You'll Work

Based at an office in Bromsgrove (B61). Please check your travel arrangements before applying.

Training

Apprenticeships include dedicated time for specialist training. You’ll study towards: Customer Service Practitioner (Level 2)

What You’ll Learn

• Use effective questioning, listening, and communication skills to build rapport and understand customer needs.

• Apply verbal and non-verbal communication in both face-to-face and digital interactions.

• Adopt an appropriate tone of voice that reflects organisational values.

• Provide clear explanations and support customers in decision-making.

• Organise and prioritise workload to meet deadlines.

• Demonstrate patience, empathy, and professionalism in customer interactions.

• Use problem-solving techniques to achieve positive resolutions.

Training Schedule A blend of workplace learning and structured training sessions.

Requirements

Essential Qualifications

• GCSE or equivalent in:

  • English (grade 4)

  • Maths (grade 4)

(Other relevant qualifications or industry experience may be considered.)

Skills

• Administrative skills

• Analytical thinking

• Attention to detail

• Communication skills

• Creative problem-solving

• Customer care

• Initiative and teamwork

• IT proficiency

• Strong organisational skills

Other Requirements

• Ability to balance work, study, and training commitments.

• Willingness to complete repetitive but essential admin tasks.

• Comfortable working in a fast-paced environment with changing priorities.

About the Employer

This employer specialises in recruitment technology and support services, helping businesses attract and manage candidates effectively. Beyond providing recruitment software, they pride themselves on offering personal support, candidate attraction expertise, and ongoing service to clients. Their mission is to put the “human” back into HR, ensuring recruitment is efficient, professional, and people-focused.

After This Apprenticeship

On successful completion, you’ll have opportunities to progress within the company, take on greater responsibilities, and work towards promotion. This role provides a clear career pathway for long-term growth and development.