Business Administration Apprentice

• Salary: £14,722.50 (Year 1), with potential increases depending on age and progression

• Hours: 37.5 hours per week

  • Early Shift: Monday – Friday, 8:00am – 4:30pm

  • Late Shift: Monday – Friday, 12:30pm – 8:00pm

• Apprenticeship standard: Business Administrator (Level 3)

• Learn on the job with hands-on experience in administration, customer service, and office management

• Supported by structured training and mentoring to help you achieve your qualification and career goals

As a Business Administration Apprentice, your day-to-day responsibilities will include:

• Handling inbound calls professionally and directing queries to the right team

• Making outbound calls to clients and learners for follow-ups and confirmations

• Booking courses and updating relevant internal systems

• Maintaining and updating diaries for meetings, training sessions, and events

• Managing email enquiries quickly and effectively

• Performing accurate data entry and record management

• Assisting in organising events, including logistics and communication support

• Using and updating the CRM system to track interactions and maintain client records

• GCSE (or equivalent) in:

  • English (minimum grade 4/C)

  • Maths (minimum grade 4/C)

• Other relevant qualifications and experience will be considered, and the apprenticeship can be tailored to reflect prior knowledge.

• Strong communication and interpersonal skills

• Good IT and digital literacy (Microsoft Office, CRM systems, email management)

• Excellent organisational skills with attention to detail

• Customer service and administrative skills

• Ability to work effectively as part of a team

• Professional, patient, and non-judgemental approach

• Gain a nationally recognised Level 3 Business Administrator qualification

• Build valuable workplace skills in administration, scheduling, and customer engagement

• Work in a supportive team environment with real opportunities for career progression

• Balance structured learning with practical, on-the-job training