Business Administrator Apprentice Level 3

Lichfield (WS13

We have a vacancy for an Office Apprentice to join the Team. The successful candidate will receive full on the job training and be supported by the team to ensure that they can work effectively with our multiple client accounts.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training courseBusiness administrator (level 3)

HoursMonday- Friday, 9.00am- 5.00pm allowing for any studies with 1 hour lunch break.

35 hours a week

Start date

Monday 6 October 2025

Duration

1 year 6 months

Positions available

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

We are looking for someone who will build rapport and deal efficiently with customers, have a keen eye for detail and be able to communicate effectively.

The right candidate will be able to uphold our professional, ethical and moral standards and be accountable for their own work and be passionate about doing an exceptional job

They will take responsibility in:

• Responding to client enquiries with a helpful and professional manner, this being one of our key values

• The successful candidate will be working within the office team to help and support our clients with their outsourced business support requirements. We act as an extension to their business as a trusted partner, many of whom we have worked with for several years, so maintaining a trusted and professional relationship is key

• The candidate needs to have competent IT skills. Many of our tasks worked are via virtual platforms which assists with the ability to work as a seamless service for the client and provide an excellent service

• Call answering and forwarding details to client teams

• Answering live chat and email enquiries for clients and customers

• Membership enquiries

• Working on the back office of the customers website- administrational requests to update and change details

• Working on various systems platforms to help run virtual events

• On occasion assist with minute taking and managing actions for client meetings

GCSE in:

English and Maths (grade GCSE Grades 9 - 4 or A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• Communication skills

• IT skills

• Attention to detail

• Organisation skills

• Customer care skills

• Administrative skills

• Team working

• Initiative

The successful candidate would be working with a selection of different clients, and different projects. This will allow them to have a varied work experience and be able to develop their skills working with both new and long-established customers who have high expectations. Therefore following tasks accurately and diligently with the help of the team is really important.

Outsource Administration and Management support provided to customers who need help to run their business but do not want to employ full time members of staff. We work for more than 20 clients and help build long term relationships to help provide clients with a professional service saving them money and time whilst they can grow and develop their own businesses. Our unique virtual management saves our clients money and frees up their time. We manage the day to day, so the client can focus on the important things, growing, developing and enjoying their business. We love to help others and continually invest in professional development and training for our team. This keeps them inspired and motivated, so our team becomes most efficient and provider of up-to-date services possible. We thrive on sharing our decades of specialist business knowledge and experience in administration, operational and technical support. We provide the service for any type of business, whether it is a charity or non-profit organisation, corporate, or small business, tradesperson, or sole trader, we are versatile and here to help.

• have a proven record of working to develop its team members and therefore the opportunity for the successful candidate would be to develop with EBM to take on further responsibilities and be able to work towards managing their own client accounts