Concierge Apprentice - Swimming Required
- Location
Enfield - Employer
GLL - Edmonton Leisure Centre - Provider
Lifetime Training - Wages
£302.00 per week - Level
Intermediate Level 2 Apprenticeship - Apply by
Monday, October 20, 2025
Opportunity Details
As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects.
While learning with GLL your role will:
-Be the first point of call for customers
-Answer incoming calls to the centre
-Deal with transactions including setting up direct debits and cash handling
-Handle membership enquiries, including selling memberships to customers
-Deliver first-class customer service
-Answer customer queries
-Set up equipment.
-Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre
- Attend and participate in all apprenticeship workshops, meetings and reviews
- Ensure all training and qualification deadlines are met in agreement with your tutor and manger
GLL has a great range of benefits for its employees:
? A Values driven organisation with learning & development to support career development
? Discounted gym membership for you and your partner
? Discounts across thousands of retailers (GLL Extras)
? 25% off Red Letter Days & Buy A Gift
? 20% off GLL spa experience treatments and associated products.
? Ride to work scheme
? Free eye tests and discounted glasses
? Good Pension schemes
? Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria
? Health assurance
? We are an inclusive employer. We seek and welcome diversity in our teams.
At GLL, you will be working towards a Customer Service Practitioner Apprenticeship L2 Qualification over the course of 15 months.
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Friday, September 19, 2025
- Monday, October 20, 2025
- Wednesday, June 4, 2025
- Monday, November 24, 2025
Skills Required
A can-do attitude A real focus on customer service. Passion and personality Knowledge of health and safety Be a great team player Good IT, literacy, numerical and communication skills Some experience of administration Cash handling Strong/Competent swimmer and essential to pass a swim test: - Jump/dive into deep water - Swim 50 metres in no more than 60 seconds - Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds - Surface dive to floor of pool (deepest part) - Climb out of a swimming pool unaided by ladders/steps and where pool design permits
Qualifications Required
Missed out on getting your Maths and English GCSE's? Don't worry- you can still apply but you may need to complete Functional Skills Level 2 before you finish the apprenticeship. Our Learning Coaches can support you with this so don't let this put you off!
Training
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Personal Qualities
Friendly, Helpful and able to speak to people in a professional manner Self Motivated and able to work to deadlines
Prospects
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.
Other Information
Please note this centre has no parking Centre Opening Hours (including events): Monday - Thursday 6am to 10pm Friday 6am - 7pm Weekends 8am-5pm This apprenticeship will start on the Apprentice Minimum Wage of £7.55 per hour, which equates to £15,704 per year. Following a successful 6-month probation period, and subject to meeting all role requirements, the salary will increase. The new wage is age-dependent and will be as follows: ####Aged 18 and over: Increased to £13.85 per hour - £28,887 per year ####Under 18: Increased to £9.34 per hour - £19,427 per year
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Lifetime Training
Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.
Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.
