Business Administrator Apprenticeship

During your apprenticeship, you will learn and contribute to:

• Managing and distributing incoming post

• Answering and directing calls and emails

• Handling and responding to sales enquiries

• Assisting with customer service calls

• Making outbound calls to engage with customers for sales and servicing

• Organising site visits and coordinating equipment servicing

• Processing sales orders, transport arrangements, and invoices

• Raising customer statements and pro formas

• Supporting new customers by arranging delivery and training on equipment

• Greeting visitors in a professional manner

• Assisting with the rollout of new CRM, MRP, and Accounts systems

• Maintaining office filing and archiving systems (digital and paper-based)

Essential:

• GCSEs in Maths & English (Grades 4–9)

Desirable:

• Additional relevant qualifications or prior industry experience (apprenticeship can be tailored to reflect existing knowledge).

• Strong IT and digital skills

• Attention to detail and accuracy

• Organisational and time management skills

• Professional customer service and communication skills

• Problem-solving and teamwork abilities

• 24 days holiday plus bank holidays

• Company pension scheme

• Optional healthcare scheme

• Full training and professional development through the Level 3 Business Administrator Apprenticeship