Apprentice Service Advisor
- Location
Costessey - Employer
Ford and Slater - Provider
Learning Skills Partnership - Wages
£15704 per annum - Level
Advanced Level 3 Apprenticeship - Apply by
Tuesday, October 28, 2025
Opportunity Details
What is a Service Advisor?
Service Advisors are the liaison point between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs.
Key Accountability & Responsibilities
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction.
- To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers.
- In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions.
- To obtain customer authorisation and order numbers.
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Tuesday, September 23, 2025
- Tuesday, October 28, 2025
- Tuesday, November 4, 2025
- Monday, November 10, 2025
Company website: https://www.fordandslaternewark.co.uk/
Skills Required
- Communication
- Customer focus
- Team working
- Relationship building
- Problem solving
Qualifications Required
GCSE (or equivalent) Maths and English at grade C or above desirable but not essential.
Training
Level 3 Business Administrator Apprenticeship.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Personal Qualities
- Polite, calm and approachable persona
- Must be a team player
- Must have flexible ‘can do’ approach
Prospects
This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.
Other Information
This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative.
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