
IT Support Apprentice
About the role:
MJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing team. In this hands-on role, you’ll be the first point of contact for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services—via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. You’ll receive full training on our internal systems (including ConnectWise PSA) and work closely with our senior engineers to deliver outstanding service.
Responsibilities:
- First-line support: Diagnose and resolve Tier 1 and 2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365
- Microsoft Entra / Azure AD: Administer users, groups, and access permissions Support cloud identity issues such as login problems and MFA setup
- Customer service: Provide friendly, professional support via phone, email, and on-site. Communicate technical solutions clearly to users of all skill levels
- On-site visits: Travel to client offices across Scotland to…
- Location
Moray - Employer
QA Apprenticeships - Provider
QA - Wages
£10.67 per hour - Level
Advanced Level 3 Apprenticeship - Apply by
Tuesday, October 21, 2025
Opportunity Details
About the role:
MJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing team. In this hands-on role, you’ll be the first point of contact for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services—via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. You’ll receive full training on our internal systems (including ConnectWise PSA) and work closely with our senior engineers to deliver outstanding service.
Responsibilities:
- First-line support: Diagnose and resolve Tier 1 and 2 support tickets for desktops,
laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365 - Microsoft Entra / Azure AD: Administer users, groups, and access permissions
Support cloud identity issues such as login problems and MFA setup - Customer service: Provide friendly, professional support via phone, email, and on-site.
Communicate technical solutions clearly to users of all skill levels - On-site visits: Travel to client offices across Scotland to resolve urgent issues, perform
maintenance, or assist with project rollouts (pool car provided) - Ticketing & documentation: Use ConnectWise PSA to log issues, track progress, and
document resolutions. Prioritise and escalate tickets to meet SLAs - System monitoring: Use tools like Ninja One RMM to monitor client systems, patch
devices, check backups, and ensure security protocols are in place - Project support: Assist with IT projects including client onboarding, Office 365
migrations, network installations, and cybersecurity enhancements - Knowledge sharing: Contribute to our internal knowledge base and help improve
processes for better service delivery
What we are looking for:
- Good IT skills/background
- Problem solving
- Can show initiative
- Able to drive
- Previous experience in tech or college/UNI studies
Salary: £22,200 per annum
Working hours: 35 hours per week, Monday to Friday, 9pm – 5pm
What we offer:
- Immediate start: We’re ready to welcome the right candidate right away
- Competitive pay & benefits: Salary based on experience, plus peoples pension,
holiday allowance (including bank holidays), and performance-based reviews - Training & development: Full training on our systems and support for professional
growth, including certifications and workshops - Variety & challenge: Work across industries and technologies—cloud platforms,
cybersecurity, networking—keeping your role dynamic and rewarding - Supportive culture: Work directly with our Managing Director and senior engineers. We
value open communication, collaboration, and celebrating wins together - Small company perks: Autonomy, career progression, hybrid working model and a
chance to make a real impact. Plus, regular team socials and the occasional office dog visit!
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Tuesday, September 23, 2025
- Tuesday, October 21, 2025
- Tuesday, September 23, 2025
- Tuesday, September 23, 2025
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