Digital Marketing Apprentice

Service Desk Apprentice

QA Apprenticeships

pstrongThe Scottish Fire and Rescue Servicestrong(SFRS)isthe largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role.p pOur frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function.p pstrongOverview:strongp pWe are looking for a Service Desk Apprentice and the aim of this role is to provide a high quality and customer focused first line support service to all end users. Working with the DaTS Service Desk in receiving, analysing, prioritising, recording, documenting, monitoring, assisting in the management of, and actively resolving end user service requests, fault reports and IT-related job or equipment requests, via the departments IT Service Management (ITSM) system. You will escalate incidents when considered appropriate in order to maintain SLA expectations.p pstrongThis role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA. strongp pstrongResponsibilities:strongp ul liLearn how to provide first line technical support on all IT related matters using diagnostics and remote control toolsli liCommunicate with users keeping them informed of incident progressli liMaintain accurate records and reporting information on the level of faults and requests, ensuring correct categorisation and priorityli liWork with service providers (internal and external) to support SFRS DaTS systemsli liWorking with the DaTS Service Desk colleagues to define and maintain a knowledge database by amending and creating documents under the approval of the Senior Service Desk Analystli liAttend all training and development activities as required, and complete all necessary studies and qualifications to achieve a Diploma in Digital Applications Support SCQF Level 6, progressing onto Diploma in Digital Technology IT Support SCQF Level 8li ul pstrongYou will need the following skills:strongp pstrongEssential:strongp ul liNational 4 English or equivalentli liGood communication skillsli liUnderstand how to deliver good customer serviceli liConfident, enthusiastic, self-motivated and a drive to success in DaTSli liProactive attitude to problem solving and shows enthusiasm for learning new skillsli liAbility to work in a fast paced environmentli liA good team player and can also add value working independentlyli liUndertakes work with honesty and integrityli liWell organised and methodical, operating with pace, enthusiasm and creativityli ul pstrongDesirable:strongp ul liNational 5 Computing and English or equivalentli liA clear desire for a career in DaTSli liA knowledge of DaTS networks and peripheralsli ul pstrongSalary: strong22,129 per annump pstrongWorking hours: strongMonday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liA competitive salary and attractive pension schemeli liA range of excellent family friendly policies including those that promote a work life balanceli liAccess to a wide range of employee benefitsli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

AI and Cloud Platforms Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pThe Infinigate UK Cloud Sales team is responsible for driving the recruitment, activation and ongoing management of Infinigate Partners (our reseller channel) along with supporting their growth through sales and technical enablement, delivering the associated revenue and profit growth, partner satisfaction and team targets. The team is responsible for owning the overall business relationship with our partners and is the main face of the business.p pstrongOverview:strongp pYou will have the responsibility of executing the sales enablement and build-with strategy for native Microsoft and 3suprdsup party security vendor services. The role is to be a Microsoft Azure, Cloud and AI platforms specialist throughout the UK&I business.You will be responsible for contributing to the overall success of the Infinigate UK&I Partner Team and the attainment of team sales targets, through increasing the number of partners engaging with Infinigate, the frequency of orders and the overall value of solutions sold.You will operate to promote programs, Microsoft updates and promotions between Sales and Marketing out to partners and the internal Infinigate teams.p pstrongResponsibilities:strongp ul liOverall workload revenue and profit contribution for Azure, responsible for accurate pipeline and sales forecasting.li liSupport the creation of repeatable GTM campaigns that are rolled out through the Infinigate Partner Management teams which drive customer frequency and yield.li liRecruit and manage key strategic Azure resellers growing their revenue and profit to agreed targets.li liProvide insight and recommendations which support the development of Infinigates Professional and Managed Service offerings.li liParticipate in partner education, events and communication programs, encouraging the utilisation of Infinigates GROW and EDGE.li liWork with the Microsoft SMC & GPS Channel Sales teams to ensure effective delivery of programs such as the SureStep program.li liEngage with select security vendors to drive repeatable GTM solutions, offers and campaigns in partnership with the Marketing & Product teams.li liMaintain a constant focus on Partner Satisfaction and achievement of Infinigates world-class NPS rating.li ul pstrongDesirable skills:strongp ul liResults oriented individual who takes accountability for their own actions.li liAn adaptable individual who can effectively work on their own to meet personal objectives.li liA strong team player who shows respect and readily shares knowledge in support of others to meet departmental objectives and targets.li liA passionate learner who proactively develops their knowledge and skills of business offerings.li liExcellent organisational skills to ensure efficient use of resources to maximise business revenues.li liCommitted to providing a high-quality experience through maintaining high personal and professional standards, is methodical, analytical and displays a high attention to detail.li liConfident and professional with excellent interpersonal, communication and presentation skills.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subject.li liGCSE Maths and English (or equivalents) at grades 3 (D or above).li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong37.5 hours per week, 9am 5:30pm.p pstrongBenefits:strongp ul li25 days annual leave rising to 28 days with length of service, plus bank holidays.li liDay off on your birthday.li li2 paid volunteer days per year.li liAdditional holiday purchase scheme.li liElectric car purchase scheme.li liLife assurance of 4 x basic salary and group income protection from start date.li li5 employer matched pension contributions after 3 months service.li liIndividual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.li liHybrid working arrangements.li liEmployee assistance programme for practical and emotional support.li ul pstrongFuture prospects:strongp pPotential full time position upon completion.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Support Apprentice

QA Apprenticeships

pstrongSimply Solutionsarean international provider of strategic facility management and workplace maintenance.strongp pstrongOverview:strongp pYou will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.p pThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.p pstrongResponsibilities:strongp ul liBe the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system on our bespoke FM Platform.li liAssist with producing engineersub-contractor quotations via Microsoft 365.li liFirst point of contact for incoming telephone calls. Accurately process enquiries via our FRESHDESK internal ticketing system, resolving concerns and triage concerns to management when necessary.li liBecome a Microsoft 365 superuser for the business, supporting with queries from subcontractors and internal teams.li liLiaise with contractors, client representatives, and the full team including engineers through Microsoft 365 platforms and our internal client CRM system.li liEnsure Contractors are aware of outstanding issues and are dealing with them in a timely manner via phone and email correspondence.li liAppropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales via the FRESHDESK internal ticketing system.li liProcess reports for engineers, highlighting working hours and material costs via Microsoft 365 platforms and the FRESHDESK ticketing system.li ul pstrongSalary:strong 16,500 - 17,000 per annum.p pstrongWorking hours:strong Monday to Friday, 9am - 5.30pm.p pstrongBenefits:strongp ul liCompany events.li liCollaborative modern workspace.li liFree parking.li liProven progression opportunities for apprentices.li liOffice incentives.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp