IT Technical Support Apprentice

IT Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pA forward-thinking and growing technology company that provides technical support and solutions to a wide range of clients. The business is known for its collaborative team culture, hands-on training, and commitment to developing future talent. With a focus on innovation and reliability, the company offers a supportive environment for apprentices to thrive and grow into long-term roles.p pstrongResponsibilities:strongp pYou will be involved in a variety of technical tasks that support both internal operations and customer needs. Your responsibilities will include:p ul liConfiguring in-house softwareto meet operational and client-specific requirementsli liFormatting spreadsheets and importing Excel datafor reporting and analysisli liBuilding, testing, and repairing computer hardware and peripheralsli liSupporting technicianswith day-to-day tasks and project workli liHandling inbound customer calls, providing first-line technical supportli liTroubleshooting technical issues, escalating when necessary and ensuring timely resolutionli ul pstrongDesirable Skillsstrongp ul liExperience withMicrosoft Office, especially Excelli liFamiliarity withWindows and Linux operating systemsli liExperience inbuilding and repairing computer hardware and peripheralsli liStrong communication skillsli liAttention to detailli liOrganisation and time managementli liAbility to follow technical instructionsli liCustomer service awarenessli liTeam playerli liEager to learn and grow professionallyli liLogical and analytical thinkerli liFlexible and adaptableli liReliable and proactiveli liUK driving licence and own vehiclestrong (essential due to location)strongli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strongThis is anoffice-based role, workingMonday to Friday, 9am to 5pm.p pstrongBenefits:strongp ul liFree onsite parkingli liOffice staff sometimes finish early on Fridaysli liAuto-enrolment pension scheme for employees aged 22 and overli ul pstrongFuture prospects:strongp ul liProgression into afull-time Technical Engineer positionupon successful completion of the apprenticeshipli liOpportunities for further training and certification in IT support, hardware engineering, or software systemsli liLong-term career development within a supportive and expanding technical teamli ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Infrastructure Apprentice

QA Apprenticeships

pstrongThe Scottish Fire and Rescue Servicestrong(SFRS)isthe largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role.p pOur frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function.p pstrongOverview:strongp pWe are looking for an Infrastructure Apprentice and the aim of this role is to contribute to the support and maintenance of Scottish Fire and Rescue Services users and mission critical DaTS services and systems. Working closely with the DaTS Infrastructure Team this post will support colleagues to ensure the availability and integrity of all DaTS Infrastructure Services.p pstrongThis role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA.strongp pstrongResponsibilities:strongp ul liLearn to support end users with all DaTS related queries and issues in a helpful, professional and methodical mannerli liLearn how to manage and work within service levels agreements when providing user supportli liLearn how to analyse, troubleshoot and resolve DaTS related issues across a wide array of services and systemsli liWork effectively and efficiently while maintaining a safe and practical workplace for yourself and othersli liThe support, maintenance and provision of end user devices (desktop PCs, laptops, tablets, and associated peripherals), critical operational support systems within fire appliances, servers and cloud based enterprise services and systems, datacentre services through SFRS and any other relevant and appropriate activity considered essential to the roleli liProduce documentation for procedures and systems, including provision of knowledgebase articles where appropriateli liAttend all training and development activities as required, and complete all necessary studies and qualifications to achieve a Diploma in Digital Applications Support SCQF Level 6 progressing onto Diploma Digital Technology IT Support SCQF Level 8li ul pstrongYou will need the following skills:strongp pstrongEssential:strongp ul liNational 4 Maths and English or equivalentli liConfident, enthusiastic, self-motivated and a drive to success in a digital and technology disciplineli liAbility to apply good judgement when working within a fast paced and demanding environmentli liProactive attitude to problem solving and shows enthusiasm for learning new skillsli liAbility to work in a fast paced environmentli liA good team player and can also add value working independentlyli liExcellent oral and written communication skillsli liUndertakes work with honesty and integrityli liWell organised and methodical, operating with pace, enthusiasm and creativityli liFull UK driving licenseli liWillingness to travel across Scotland to meet the business needs of Scottish Fire and Rescue Service, as well as personal learning objectivesli ul pstrongDesirable:strongp ul liNational 5 Maths and English or equivalentli liA clear desire for a career in a digital and technology disciplineli liKnowledge of technology operating systemsli liKnowledge of digital and technology hardwareli liFoundation knowledge of DaTS servers operating systems and associated infrastructureli ul pstrongSalary: strong22,129 per annump pstrongWorking hours: strongMonday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liA competitive salary and attractive pension schemeli liA range of excellent family friendly policies including those that promote a work life balanceli liAccess to a wide range of employee benefitsli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

IT & Hardware Apprentice

QA Apprenticeships

pstrongWhy join Its Lolly?strongp pBased in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.p pWe are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.p pOur aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.p pstrongOverview:strongp pThe IT & Hardware Apprentice will assist in configuring and maintaining both the software and hardware components of our POS systems. This role involves learning to build systems using the Lolly software, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.p pstrongResponsibilities:strongp ul listrongPOS system configuration:strongConfigure systems according to client specifications.li listrongBackoffice system administration: strongMaintain and troubleshoot POS and Backoffice systems.li listrongAccount management:strongSupport the setup and maintenance of customer and vendor accounts within the POS system.li listrongTraining:strongmaintain excellent product knowledge and provide training sessions to clients and stakeholders.li listrongHardware preparation:strongPrepare hardware for installations, including setup and testing.li listrongCompliance documentation:strongEnsure all compliance documentation is accurate and up-to-date.li listrongRepairs and maintenance:strongAssist in managing repairs and maintenance of POS hardware.li listrongInventory control:strongHelp manage inventory levels and ensure timely restocking of necessary components.li listrongCourier dispatches:strongManage courier dispatches for hardware deliveries and returns.li ul pstrongDesirable skills:strongp ul liKnowledge of Microsoft Office Suite, especially Excel.li liBasic understanding of software and hardware concepts.li liExcellent problem-solving abilities and attention to detail.li liWillingness to learn and adapt to new technologies and processes.li liStrong communication and interpersonal skills.li liAbility to work independently and as part of a team.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 42.5 hours per week.p pstrongBenefits:strongp ul liPension scheme.li liHoliday increase with service.li liWork events, socials etc.li liPersonal healthcare.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp