Digital Legal Support Apprentice

Digital Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pAalco is a large independent metal stockholder in the UK, specializing in aluminium, stainless steel, copper, brass, and bronze.Theyoffer a wide range of products in various forms, including sheet, plate, tube, bar, and sections, as well as processing services like cutting and finishing.p pstrongOverview:strongp pAn exciting opportunity has arisen for a Digital Support Apprentice to join their Glasgow site to support their sales team with aftercare. This role has the potential to transition into Sales.p pThis role will give you the opportunity to continuously expand your knowledge in a supportive and good working environment. This company prides itself on development of young people they have supported 4 QA apprentices in the past.p pstrongResponsibilities: strongp ul liWorking in collaboration with the Sales team to provide customers with excellent aftercare, you will process orders using BTS (in-house system) to ensure a time and smooth post-sale experience.li liMaintain and accurately update customer records on Sugar CRM in a timely manner, ensuring data integrity and supporting the Sales team with high-quality, up-to-date information to enhance customer engagement and decision-making.li liRegularly export and manage sales data from Focus (in-house system) into Microsoft Excel to maintain accurate and up-to-date sales records for reporting and analysis purposesli liFirst point of contact for suppliers, proactively managing communication to ensure timely delivery of customer orders. Resolve issues efficiently and triage where necessary. Over time, transition into becoming the primary point of contact for customers, ensuring a seamless service experience from supplier to end user.li liIncreasing product knowledge - learning about the features of every product the company sells to offer the best service to customers in future role.li ul pstrongRequired skills:strongp ul liExcellent communication skills both written and verbal.li liA desire to succeed and progress.li liAbility to work in a fast-paced role, managing your time effectively.li liA good work ethic.li liGreat attention to detail.li liA confident and outgoing individual capable of working in a professional environment, liaising with suppliers and potential customers to grow the business.li ul pstrongSalary:strong18,000 per annum.p pstrongWorking week:strongMonday to Friday, 8:30 5pm. Early finishes on a Friday work on rotation.p pstrongBenefits:strongp ul liOn-going training.li liSupportive working environment.li liTeam building and social events.li ul pstrongFuture prospects:strongbr Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification.Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

Marketing Assistant Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pJoin a fast-growing UK eCommerce leader! Buy It Direct is a leading UK-based eCommerce retailer with a global outlook. We’re offering exciting opportunities to join one of our dynamic teams either in our lifestyle division or in our industry-leading Appliances Direct team.p pWhether you’re passionate about shaping modern living through stylish interiors or driving innovation in home appliances, you’ll be part of a team that doesn’t just follow trends we set them. We’re looking for ambitious, forward-thinking individuals who are ready to push boundaries and help create something exceptional.p pstrongOverview:strongp pWe are looking for an outgoing, creative and social savvy individual to join our team. This role will give you the opportunity to gain hands-on experience across multiple areas of marketing, from social media and content creation to campaign support and customer engagement. Youll be working closely with different teams, supporting day-to-day marketing activities, and helping to bring new ideas to life.p pstrongResponsibilities:strongp ul listrongContent & social media: strongScheduling and publishing content across social platforms, creating engaging content including images, videos, and captions, briefing social assets to the design team and supporting the creation of video content.li listrongCampaigns & promotions: strongSupporting email marketing campaigns, assisting with promotional setup and sending promotional activity to relevant teams and briefing in design assets for promotional campaigns.li listrongCustomer engagement: strongReplying to and interacting with customers daily across platforms, downloading and sharing user-generated content and videos and liaising with the customer service team on queries.li listrongInfluencer & outreach: strongResearching and outreaching to influencers and building and maintaining influencer lists for collaborations.li listrongMarketing support & coordination: strongAssisting with updates to the marketing calendar, helping implement new ideas to the marketing strategy, liaising between internal teams to support smooth campaign delivery and supporting ad hoc marketing tasks as required.li ul pstrongDesirable skills:strongp ul liCreative mindset with an eye for detail.li liStrong written and verbal communication skills.li liOrganised and able to manage multiple tasks.li liEnthusiastic and proactive with a willingness to learn.li liComfortable using social media platforms.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p37.5 hours per week.p pstrongBenefitsstrongp ul liHands-on training and mentorship from the marketing team.li liExposure to all aspects of digital marketing.li liOpportunity to contribute ideas and make an impact.li liSupport in developing career skills and gaining industry experience.li ul pstrongFuture prospects:strongp pThe chance of permanent position at the end of the apprenticeship. 90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp