Digital Legal Support Apprentice
Employer description:
Carpenters Group are one of the UK’s leading providers of insurance and legal services. Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect.
Their diverse workforce delivers a professional but personable service to their clients, and they have fostered a culture built on this ethos which makes for an enjoyable place to work.
Overview:
As a Digital Legal Support Apprentice, you will provide crucial business support for personal injury claims, managing tasks like client communication, case management, document preparation, and diary management to assist fee earners and ensure the efficient operation of the Legal Customer Service Team.
Responsibilities:
- Act as the first point of contact for clients and third parties, providing proactive communication to manage claims and respond to queries in a professional and timely manner.
- Update and maintain client claim records using the bespoke Visualfiles case management system, ensuring data accuracy and compliance.
- Liaise with counsel and other legal representatives through Visualfiles to keep caseloads fully up to date and accessible to fee earners.
- Carry out accurate data entry tasks, using tools such as Microsoft Excel to capture, analyse, and maintain information…
- Location
Glasgow City - Employer
QA Apprenticeships - Provider
QA - Wages
£9.62 per hour - Level
Advanced Level 3 Apprenticeship - Apply by
Thursday, October 23, 2025
Opportunity Details
Employer description:
Carpenters Group are one of the UK’s leading providers of insurance and legal services. Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect.
Their diverse workforce delivers a professional but personable service to their clients, and they have fostered a culture built on this ethos which makes for an enjoyable place to work.
Overview:
As a Digital Legal Support Apprentice, you will provide crucial business support for personal injury claims, managing tasks like client communication, case management, document preparation, and diary management to assist fee earners and ensure the efficient operation of the Legal Customer Service Team.
Responsibilities:
- Act as the first point of contact for clients and third parties, providing proactive communication to manage claims and respond to queries in a professional and timely manner.
- Update and maintain client claim records using the bespoke Visualfiles case management system, ensuring data accuracy and compliance.
- Liaise with counsel and other legal representatives through Visualfiles to keep caseloads fully up to date and accessible to fee earners.
- Carry out accurate data entry tasks, using tools such as Microsoft Excel to capture, analyse, and maintain information that supports decision-making across the business.
- Collaborate with business stakeholders to prepare and report data insights, providing valuable information to various departments to improve efficiency and client service.
- Manage the secure transfer and storage of digital files across shared drives, supporting seamless collaboration between teams and departments.
- Assist with the preparation of companywide communications and digital presentations.
- Schedule client and internal meetings via Outlook and coordinate virtual and in-person meetings to support effective team operations.
- Use Microsoft Teams daily to communicate with colleagues, share information, and attend meetings, developing strong digital collaboration skills.
Desirable skills:
- High level of accuracy and attention to detail.
- Enthusiastic and positive attitude with a general willingness to learn.
- Strong written and verbal skills.
- Good literacy and numeracy skills.
- Basic knowledge of MS Word and Excel.
- Customer focussed and understanding the importance of excellent client care.
Salary: £20,000 per annum.
Working hours: Monday to Friday, 9am - 5:30pm.
Benefits:
- 2 x volunteering days to support charitable initiatives.
- Medicash cash plan – claim back dental / physio / optical appointments.
- Active network of Wellbeing Champions – providing mental health support.
- Training and development opportunities.
- Funded social events to connect with your colleagues.
- Life assurance scheme (4 x salary).
- Pension scheme.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Thursday, September 25, 2025
- Thursday, October 23, 2025
- Thursday, September 25, 2025
- Thursday, September 25, 2025
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