Administrator Apprentice

You will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This may include evening and weekend working. You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.

Your general roles and responsibilities will include;

- As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.

- To ensure effective processing of correspondence, diary management and scheduling of meetings etc.

- To minute take at team and other meetings.

- To assist with the maintenance of a general filing system within the project.

- To assist in monitoring and ordering to meet office requirements.

- To assist in maintaining and balancing local petty cash systems under the direction of the administrators.

- To carry out photocopying as required.

- To assist admin in ensuring record-keeping and communication within the project are maintained.

- To gain an understanding of operational requirements of the project base & Senior Management as required, e.g. room bookings, travel arrangements etc

- Support with your studies: 1 day per week will be provided for dedicated study time. If additional study time is required then this can be negotiated with Line Management

In carrying out the above duties the post holder will:

- Work flexibly across operational sites as required.

- Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.

- Seek to improve personal performance, contribution, knowledge, and skills.

- Participate in appraisal, training, and supervision processes.

- Keep abreast of developments in services and practice relevant to the aims of the service.

- Ensure the implementation of all CGL policies.

- Contribute to maintaining safe systems of work and a safe environment.

- Undertake other duties appropriate to your role.

As an Administrator Apprentice at Change Grow Live - Phoenix Mill, you will be working towards the Customer Service Specialist Level 3 Apprenticeship, over the duration of 15 months, alongside your daily roles and responsibilities.