Customer Success Executive Apprentice
- Location
United Kingdom - Employer
BDP Group (MBA Information Technology LTD) - Provider
Lifetime Training - Wages
£384.62 per week - Level
Advanced Level 3 Apprenticeship - Apply by
Thursday, October 23, 2025
Opportunity Details
As a Customer Success Executive Apprentice at BDP Group, you will be working towards the Business Administration Apprentice Level 3, over the duration of 18 months, alongside your daily roles and responsibilities.
Roles and responsibilities include;
Support administratively on quoting, ordering, bids and logistics
- Liaise with clients, vendors and distributors in order to create quotes and process orders in a professional and timely manner.
- Follow up on placed orders to ensure goods are shipped & delivered correctly to customers, preventing issues arising and holding suppliers to account when things go wrong.
- When things go wrong; ensure issues are resolved ASAP to minimise impact on customer.
- Execute vendor bids & deal registrations
Assist Strategic account managers to achieve the monthly gross profit target.
- Assist Account managers to maximise client earnings, retain clients and make consistent progress with white space, through providing a high level of support and accuracy.
- Provide operational backup when Account Manager is out of the office including but not limited to managing email and telephone comms.
Provide outstanding customer experience
- Live and breathe outstanding customer service in line with MBA's core values.
- Desire to gain a good knowledge of current IT themes and is proactive in developing this knowledge.
- Ensure suppliers are held to our SLA's
- Look for process improvements that increase efficiency and / or impact on service.
- Ensure customers feel valued through polite, friendly and professional communications.
- Be fluent in the "MBA way" & "why MBA?" models.
- Ensure that customer requests are prioritised & dealt with within the allocated SLA's
Identify opportunities for upselling and value add
- Maintain value add on quotes whenever possible to differentiate vs competition.
- Recognise a project opportunity, raise with Account Manager and engage the correct internal/external specialists.
Negotiate with vendors and distributors to maximise margin
- Be a confident negotiator and utilise this on a daily basis when dealing with vendors and distributors.
In London (Farringdon) office 2 days per week, and working from home up to 3 days per week (sometimes 4).
Having a car/driving license is advantageous, but not essential
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Thursday, September 25, 2025
- Thursday, October 23, 2025
- Thursday, October 9, 2025
- Thursday, October 30, 2025
Skills Required
Competencies (Knowledge, Ability & Skill) - Attention to detail - The ability to process detailed information effectively and consistently - Learning ability - The ability to absorb new information readily and to put it into practice effectively. - Negotiating - The ability to obtain maximum results from meetings in which interests' conflict both in terms of content and maintaining good relations. - Planning & organisation - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals. - Teamwork - The ability to collaborate effectively with colleagues towards achieving a common goal. - Entrepreneurial - The capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. - Communication - The ability to clearly and accurately communicate, verbally and in writing, with a variety of colleagues, customers, suppliers and partners. Behaviours (Actions, Attitudes & Beliefs) - Accountability - Being accountable and passing on accountability for one's own actions and those of colleagues and the organisation. - Ambition - The drive to climb up, to pursue a career, to strive for success and make an effort to achieve this. - Initiative - The ability to recognize and create opportunities and to act accordingly. Rather starting something than waiting passively for it to happen. - Integrity - Adherence to the standards, values and rules of conduct associated with one's position and the culture in which one operates. Being incorruptible. - Need to achieve - the need to set high standards for one's own performance, to show dissatisfaction with average achievements. - Perseverance - The ability to hold on to views and plans of action despite adversity. - Results orientated - The ability to take direct action in order to attain or exceed objectives. - Empathy - The ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.
Qualifications Required
Strong academic background - minimum A/B in Maths and English (or equivalent) Any IT, Computing, gaming experience would be advantageous
Training
Business Administrator Apprenticeship L3 including Functional Skills in Maths and English
Personal Qualities
- good attention to detail, willingness to go over and above, Organised, Honest, personable, friendly, professional
Prospects
Strong opportunity to progress into a fully fledged Sales, Procurement or Operations role within the Wider BDR Group
Other Information
The key dates provided should be used as a guide only, if the position is filled, the vacancy will close.
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Lifetime Training
Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.
Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.
