Digital Marketing Apprentice

IT Apprentice

QA Apprenticeships

pstrongAre you interested in a career in ITstrongp pTurn your passion into a career by applying for one of our current IT apprenticeships. Could you see yourself working for an IT Service provider? Or maybe you would rather be part of an internal IT team working for an employer?p pWith average salaries of strong16,000, strongwe have several openings across Scotland in areas like IT, Networking, Cyber and Software. Our apprenticeship programmes are a fantastic opportunity to earn while you learn and get yourself on the career ladder. Our employers range from household names to edgy start-ups, in areas from law and accountancy to storage, shipping, travel and manufacturing.p pstrongInterested? Apply now! strongp pstrongHow will my apprenticeship work?strongp ul liYour apprenticeship averages 12 18 months.li ul pemYou are employed with time to study, receive a salary and holidays like all other employees and all your training is free.emp ul liThroughout, you are supported by your skills coach and your account manager.li ul pemThey work with your line manager to ensure you settle in, help you develop the skills to pass your assessments, and provide support.emp ul liThe learning follows a blended learning model.li ul pemYou benefit from online and classroom training and also on the job learning.emp pstrongWhere will my apprenticeship take me?strongp ol liTo a nationally recognised qualificationli liTo a full time jobli liTo a rewarding career.li ol pstrongWhat do I need to apply?strongp pA passion for tech, a willingness to learn, and an interest in building a careerp pstrongAbout QA Apprenticeships:strongp ul liWe are thelargest Microsoft Gold LearningPartner in the UK. Well offer you a broad range of Microsoft training courses, taught by highly experienced experts.li liWe hold thehighest overall pass rate among UK tech training providers (*Based on end-point assessments by the BCS 2020).li liOver the last 10 years, weve helped more than 40,000 apprentices start successful careers in tech and business.li ul pstrongApply today and start your career journey!strongp

Project Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pCircet UK is a world major player of the fast-growing global telecommunications industry. With operations in 13 countries in Europe, North Africa and America, they serve leading telecom service providers, manufacturers, and governments. They also have a proven track record of successfully supporting apprentices and kickstarting them in their careers.p pstrongOverview:strongp pWe are seeking a highly organised and proactive Project Support Apprentice to support the OSA Contract team. The successful candidate will be responsible for a range of project support tasks including processing DFEs, preparing estimate invoicing, managing daily job intakes, coordinating with subcontractors and submitting documentation to the client. This role requires strong attention to detail and excellent communication skills.p pstrongResponsibilities:strongp ul liTriage DFEs (Design for Excellence) efficiently and accurately using our in house AFS system.li liPrepare and manage estimate invoicing related to project milestones and activities using our AFS system.li liReview and check daily new job intakes on our in-house MIS system to ensure accuracy and completeness.li liIssue work instructions and orders to subcontractors promptly.li liSubmit date change requests (DCRs) and other required documentation to the client via Microsoft outlook and the in house AFS system.li liMaintain accurate records and update project databases regularly.li liLiaise collaboratively with internal teams, subcontractors and clients to ensure smooth project delivery.li liBecome an AFS system superuser for data tracking, reporting, and analysis.li liEnsure inhouse systems are fully up to date and accurate (training will be provided)li ul pstrongDesirable skills:strongp ul liGood working knowledge of Microsoft Excel is desirable.li liExcellent communication skills, both written and verbal.li liDetail-oriented with a commitment to accuracy and quality.li liAbility to work independently and as part of a team.li liWillingness to learn and adapt to new systems and processes through provided training.li ul pstrongSalary: strong21,000 per annum.p pstrongWorking hours: strong40 hours per week.p pstrongBenefits: strongp ul li25 days annual leave plus bank holidays.li liPension scheme.li liHoliday purchase scheme.li liLife assurance.li liExcellent career progression opportunities.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrong APPLY NOW!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp

IT Support Technician Apprentice

QA Apprenticeships

pstrongAbout Northrop Grumman:strongp pNorthrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutionssupporting U.S. and allied defence operations worldwide.p pstrongAbout the role:strongp pYou will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution andor escalation, monitoring and escalating tickets according to our SLA’sand keeping users informed on status and progress of their tickets.p pThis is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period.The qualifications you will earn include Information Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900).p pstrongResponsibilities:strongp ul liMonitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLAs setli liCallchat handling for all inbound customer contact to support new and existing ticket requestsli liAssist in creating new or updating existing documentationli liLog all tickets and service requests reported via telephone, chat, email, or automatically generatedli liTake ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycleli liCarry out initial support and classification of tickets and service requests to determine the correct SLA urgencyli liEnsure that all telephone, chat and email requests are logged within the ticket management toolli liComplete investigation and diagnosis via the remote management tools available or via communication with the end userli liResolve tickets by implementing permanent fixes or work around to known errorsli liResolve service requests by following standard work instructions processesli liInvoke appropriate technical escalation to ensure SLA is achievedli liProvide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customerli liIdentify and report any potential service breach to the Service Desk Managementli ul pstrongRequired skills:strongp ul liMust be customer focusedli liAnalytical approach with good questioning & listening skillsli liGood verbal and written communication skillsli liConfident and self-motivated with a positive can do attitudeli liHands-on team playerli liGood working knowledge of Microsoft office applications (Outlook, Excel, Word)li liGood working knowledge of Windows operating systemsli liBasic understanding of network infrastructure and system componentsli liAble to use own initiative to troubleshoot and find solutions to technical issuesli liDriving licence and own vehicle (suggested due to office location)li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 8:30am 5pm. Cheltenham based with occasional travel to London and Manchesterp pstrongBenefits:strongp ul liFlexible, compressed and hybrid working arrangementsli liCompetitive salaryli liPensionli liAnnual holiday allowance is 25 days, plus bank holidays and additional paid leave is available for Carers and Reservistsli liLife assuranceli liOnline benefits platformli liA range of health benefitsli liA range of financial benefitsli liEmployee assistance programmeli liFamily friendly policiesli liTravel benefits including car scheme and Cycle To Workli liProfessional developmentli liOnline learningli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp