Accounts Support Apprentice

Digital Support Apprentice

QA Apprenticeships

pstrongKeane Premier Group have been providing world-class in-home and live-in care across Glasgow and surrounding areas since 2008. This is a fantastic opportunity for a compassionate and caring individual to join their team.strongp pThey are looking for a friendly, confident individual who is keen to learn and develop. Full comprehensive training will be provided however the ability to communicate and use own initiative is something they are keen to see.p pYoull be in great hands! Keane Premier Groups values mean their tailored services are matched to whomever steps through their doors, and from that moment onwards, everything they do is to make their residents as comfortable as possible. They are committed to supporting the development of junior talent having taken on apprentices already within the business.p pstrongInterested? Apply today!strongp pstrongResponsibilities:strongp ul liFirst point of contact for all telephone calls, emails, and reception queries, ensuring a professional and welcoming approach. Supporting service users, families, and staff with enquiries, triaging to the appropriate person or department.li liMaintaining accurate records, filing systems, and databases in line with confidentiality and GDPR requirements on Care Planner and internal shared drives.li liAssisting with scheduling meetings via MS Teams, managing diaries on MS Outlook, and preparing documents when required through MS Word.li liAssisting with elements of recruitment through Applicant Tracking System (ATS), Recruit Genie, including screening calls, arranging interviews, and providing additional support when required. You will become a systems expert on this.li liProviding general support, including typing, scanning, photocopying, and data entry and collaborating with other areas of the business with routine tasks, ensuring efficiency and attention to detail.li liHandling incoming and outgoing mail, ensuring it is distributed or processed promptly.li liLiaising with external stakeholders and partners in a professional manner, promoting a positive image of Keane Premier Support Services.li ul pstrongDesirable skills:strongp ul liExcellent communication and interpersonal skills.li liStrong organisational skills with the ability to prioritise effectively.li liA professional, friendly, and approachable manner.li liConfidence in handling phone calls and face-to-face queries.li liGood IT literacy, including Microsoft Office (Word, Excel, Outlook).li liAbility to work independently and as part of a wider team.li liFlexibility to provide cover at more than one office when required.li ul pstrongSalary: strong18,525 per annum.p pstrongWorking hours: strong37.5 hours per week, Monday to Friday, 9am 5pm.p pstrongBenefits include:strongp ul liEarly access to a portion of your earnings with Wagestream.li liHealth Assured employee assistance programme, with 247 support via the Wisdom app and helpline access health checks, wellbeing tools, legal advice, and much more.li liFree confidential counselling sessions up to 6 structured counselling sessions via phone, online or face-to-face.li liBright Exchange, available through the Wisdom app unlock exclusive deals and discounts on a wide range of products and services.li liGift card and cinema savings through Salary Extras.li liExclusive high street discounts through the Blue Light Card.li liFree mortgage consultation with McCuster Mortgage Solutions.li liComprehensive induction and ongoing training to support your confidence and success.li li28 days holiday (pro rata).li liClear opportunities to grow, with real career progression routes to help you reach your full potential.li ul pstrongFuture prospects:strongp pUpon completion of your apprenticeship there is the possibility to continue your role at Keane Premier Group! At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Digital Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pCrawford Henderson are looking for an apprentice to come in and learn how their factory works, before ultimately taking control of the technical side of the production line.p pThey manufacture heavily customised merchandise for some rather illustrious clients, and have a factory full of hi-tech production equipment, as-well-as traditional machinery, the like of which is rarely seen nowadays.p pThis is a fantastic opportunity for a young person with a positive, constructive attitude to grow with our business, and ultimately create their own unique role and they will be fully supported in doing so.p pstrongOverview: strongp ul liCreating and running digital print jobs on our large format digital printersli liCreating and running digital cutting jobs on our large format digital cutting tableli liLiaising with our design team to create job specific digital print and cut filesli liProgramming automatic sewing machinesli liSetting up automatic stitching jobsli liSetting up foil printers for traditional foil printing and embossing runsli liMaintaining full suite of production equipment, including hydraulic cutting presses, digital printing equipment, foil printing equipment, sewing machines etcli liTake a leading role in R&D projects, focussed on production improvements (using automation and AI)li ul pstrongDesirable skills:strongp ul liHigh attention to detail.li liGreat organisation skills and willing to learn.li liDrivers license is required for this role.li ul pstrongSalary:strong 19,864 per annum.p pstrongWorking hours:strongMonday to Friday, 8am - 5pm.p pstrongBenefits:strongp ul liEmployee discount.li liEmployee pension.li ul pThroughout your apprenticeship you are supported by your skills coach and your account manager. They work with your line manager to ensure you settle in, help you develop all the skills you need to pass your assessments, and can provide one to one support. At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.p pstrongFuture prospects:strongbr You will gain a full-time role upon successful completion of the apprenticeship.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification atstrongSCQF Level 6. strongp pIf you are interested in starting your career and receiving a work based qualification at the same time,strongAPPLY NOW!strongp

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp