IT Support Engineer Apprentice

IT Apprentice

QA Apprenticeships

pstrongAbout Premier IT Solutions:strongp pWith over 30 years of experience and knowledge in the technology and business industry, we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues, business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner.p pOur services cater for a simple start up to 500 user companies, were we offer tailored managed IT support, covering server & VMs, desktop, network, security, mobile and remote facilities to keep you connected to your business 247.p pPremier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 247 remote help desk service, available to our clients.p pstrongResponsibilities:strongp ul liProviding end-user, desktop supportli liSupporting and maintaining MS serverdesktopslaptopsli liSupporting and maintaining Office 365 solutionsli liEscalating IT issues within the team where necessaryli liSetting up and configuring new laptops and desktopsli liInstalling authorised software to laptops and desktopsli liTroubleshooting desktop and system problems, diagnosing and solving hardwaresoftware incidentsproblemsli liIncident managementli liProvide exceptional service support to the businessli liWork to SLA thresholds for incidents, requests and problemsli ul pstrongDesirable skills:strongp ul liExcellent communication skills and a strong communicator at all levels including at senior business levelli liHas excellent attention to detailli liRemains calm and clear headed under pressureli liExcellent organisational and prioritisation skillsli liProactive approach to work and to continuous improvementli liWorks within the team and assists others, where required, to achieve a common goalli liListens to and is open to ideas and suggestions from othersli liUses initiative to ensure that high importance deadlines and SLAs are metli liTakes every opportunity to go the extra mile for the companyli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 9am - 5.30pmp pstrongBenefits:strongp ul liRemote workingli liRegular team outingsli liPensionli liEmployee benefits schemeli ul pstrongFuture prospects: strongp pPossibility of full time employment.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Infrastructure Apprentice

QA Apprenticeships

pstrongThe Scottish Fire and Rescue Servicestrong(SFRS)isthe largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role.p pOur frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function.p pstrongOverview:strongp pWe are looking for an Infrastructure Apprentice and the aim of this role is to contribute to the support and maintenance of Scottish Fire and Rescue Services users and mission critical DaTS services and systems. Working closely with the DaTS Infrastructure Team this post will support colleagues to ensure the availability and integrity of all DaTS Infrastructure Services.p pstrongThis role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA.strongp pstrongResponsibilities:strongp ul liLearn to support end users with all DaTS related queries and issues in a helpful, professional and methodical mannerli liLearn how to manage and work within service levels agreements when providing user supportli liLearn how to analyse, troubleshoot and resolve DaTS related issues across a wide array of services and systemsli liWork effectively and efficiently while maintaining a safe and practical workplace for yourself and othersli liThe support, maintenance and provision of end user devices (desktop PCs, laptops, tablets, and associated peripherals), critical operational support systems within fire appliances, servers and cloud based enterprise services and systems, datacentre services through SFRS and any other relevant and appropriate activity considered essential to the roleli liProduce documentation for procedures and systems, including provision of knowledgebase articles where appropriateli liAttend all training and development activities as required, and complete all necessary studies and qualifications to achieve a Diploma in Digital Applications Support SCQF Level 6 progressing onto Diploma Digital Technology IT Support SCQF Level 8li ul pstrongYou will need the following skills:strongp pstrongEssential:strongp ul liNational 4 Maths and English or equivalentli liConfident, enthusiastic, self-motivated and a drive to success in a digital and technology disciplineli liAbility to apply good judgement when working within a fast paced and demanding environmentli liProactive attitude to problem solving and shows enthusiasm for learning new skillsli liAbility to work in a fast paced environmentli liA good team player and can also add value working independentlyli liExcellent oral and written communication skillsli liUndertakes work with honesty and integrityli liWell organised and methodical, operating with pace, enthusiasm and creativityli liFull UK driving licenseli liWillingness to travel across Scotland to meet the business needs of Scottish Fire and Rescue Service, as well as personal learning objectivesli ul pstrongDesirable:strongp ul liNational 5 Maths and English or equivalentli liA clear desire for a career in a digital and technology disciplineli liKnowledge of technology operating systemsli liKnowledge of digital and technology hardwareli liFoundation knowledge of DaTS servers operating systems and associated infrastructureli ul pstrongSalary: strong22,129 per annump pstrongWorking hours: strongMonday to Friday, 9am - 5pmp pstrongBenefits:strongp ul liA competitive salary and attractive pension schemeli liA range of excellent family friendly policies including those that promote a work life balanceli liAccess to a wide range of employee benefitsli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

Digital Support Apprentice

QA Apprenticeships

pstrongWhy Grant’s Foods?strongp pGrant’s Foods Ltd have been producing high quality delicious canned meals since 1885, selling to over 40 countries!p pGrant’s Foods are looking to expand their Digital Team by recruiting a Digital Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Galston office.p pstrongResponsibilities:strongp ul liWorking in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholdersli liAssisting with digital filing, record keeping and Reporting, becoming a superuser in Microsoft packages, Shopify and Sageli liAssisting with data entry through their EDI Portalli liCollaborating with the finance team, you will support with processing purchase orders and invoicing through Sageli liManaging deliveries and tracking shipments through their Haulage Portalli liUsing Excel to update job sheets to send across to contracts teams for their recordsli liUsing Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with clientsli ul pstrongWhat do they need from you?strongp ul liSomeone passionate to learnli liReliableli liCommunication skillsli ul pstrongSalary:strong 15,704 per annump pstrongWorking hours:strong Monday to Friday, 8:30am 5pm.p pstrongBenefits:strongp ul liFull mentoring and training providedli liHands-on experience across two business areasli liCareer progression opportunities upon successful completion of apprenticeshipli li28 days annual leaveli ul pstrongFuture prospects:strongp pPotential of a full-time role on completion.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrong APPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp