Office Support Apprentice

IT Support Apprentice

QA Apprenticeships

pstrongWelcome to The Marketing Practice!strongp pWe’re not just an agency; we’re the trendsetters in the integrated era of B2B, armed with a global team of 300 B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We’re talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you’re next on our list!p pstrongAbout the role:strongp pThis position will suit a candidate with a keen interest in information technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, solve basic user problems and answer queries relating to laptops, peripherals, mobile devices, office software, email and IMvoicevideo communications etc. As the first point of contact for technical support, you will demonstrate strong communication and problem-solving skills and will be able to effectively manage your time to deliver on competing priorities.p pstrongResponsibilities:strongp ul liAssist with laptop and mobile device setup, imaging, and installation as needed.li liInstall software applications and apply updates.li liReview, prioritise, and respond to Service Desk tickets using defined recording practices.li liAssist colleagues with administration, troubleshooting and security functions in all areas of IT.li liPerform other IT-related duties as directed by the Head or Service Delivery or Group IT Director.li liSet up and maintain active directory-user accounts and security groups. Support with Change Management.li liHelp maintain and adjust as needed KPIs and SLAs both internal and with the business units.li ul pstrongDesirable skills:strongp ul liBe able to demonstrate basic hands-on knowledge of Microsoft products.li liPrevious experience in a desktop support role would be an advantage although not essential.li liPossess an interest in IT specifically focused on IT support.li liCan multitask and prioritise workload, while maintaining efficiency and quality of work.li liCan troubleshoot and solve problems relating to PC, laptop, printer and mobile device equipment.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 37.5 hours per week.p pstrongBenefits:strongp ul liGenerous holiday allowance (plentiful PTO).li liShutdown between Christmas and New Year.li liPrivate healthcare and dental insurance.li liGroup income protection.li liSalary sacrifice pension scheme.li liAccess to well-being coaching or counselling sessions once a week.li liFinancial health support.li liParental leave - 12 weeks full pay for primary carers and an additional 50 pay for 12 more weeks.li liSocial committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving.li liUse our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.li liSustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Apprentice

QA Apprenticeships

pstrongAbout Churchill:strongp pWe are the people that bring you experts in soft FM services who are committed to enhancing spaces to enrich lives.p pOur brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country running. As Churchills group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and partners real expertise and knowledge is needed.p pOur sibling brands deliver facilities services in the cleaning, security, water hygiene, housing and guest services sectors offering each market a comprehensive solution for their needs.p pstrongOverview:strongp pWe are seeking a motivated and enthusiastic IT Apprentice to join our 1st Line Support team. This is an exciting opportunity for someone looking to start a career in IT, gaining hands-on experience while working towards a nationally recognized qualification. You’ll play a key role in supporting end users, helping to resolve IT issues, and ensuring smooth day-to-day operations.p pstrongYoull be responsible for:strongp ul liThe first point of contact for IT support via phone, email and ticketing system.li liLog, categorise and prioritise incoming support requests accurately.li liTroubleshoot and resolve basic hardware, software and network issues.li liAssist with setting up and configuring PCs, laptops, mobile devices and peripherals.li liEscalate more complex issues to the internal Support team where appropriate.li liPerform routine maintenance tasks such as password resets and user account management.li liMaintain accurate records and documentation of support tasks and resolutions.li liSupport the onboarding and offboarding process of staff by setting up or deactivating IT accounts and equipment.li liParticipate in training and development activities as part of the apprenticeship.li liFollow all company policies and procedures, including data protection and security best practices.li ul pstrongAbout you:strongp ul liYou’re someone whos curious about how things work and love solving problems.li liYou might already enjoy helping friends or family with their tech issues, and youre keen to turn that interest into a career.li liYoure reliable, eager to learn, and not afraid to ask questions.li liYou thrive in a team setting but can also take initiative when needed.li liMost of all, you care about doing a good job and delivering a great experience to the people you support.li ul pstrongRequired skills:strongp ul liKeen interest in IT and technology.li liWillingness to learn and develop skills.li liGood communication skills, both written and verbal.li liA helpful and patient attitude with a customer-focused approach.li liBasic knowledge of Microsoft Windows and Office applications.li liGood problem-solving abilities and attention to detail.li liAbility to work as part of a team and take direction.li ul pstrongIn addition, the following experience would be beneficial:strongp ul liSome experience with IT (e.g., through school, personal projects, or work experience).li liFamiliarity with common IT systems such as Active Directory or Office 365.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp pThe team work on a 9-day rota over 2 weeks, so they get a day off every fortnight. 75 hours over 2 weeks, between 8am 5:30 on a rota.p pstrongBenefits:strongp pWe believe in rewarding talent and creating a workplace where everyone feels valued. Heres what youll get:p ul listrongEmployee ownershipstrong You are part of our success!li listrong247 GP access, plus mental health, wellness, financial, and legal support.strongli listrongTwo paid volunteering days per yearstrong Give back to a cause that matters to you.li listrongExclusive perks and discountsstrong More than 250 deals available.li listrongOngoing training and developmentstrong From apprenticeships to leadership programs.li listrongWellbeing, diversity & inclusionstrong Our Mosaic Committee and Mental Health First Aiders are leading the way.li listrongRecognition and rewardsstrong Celebrating our shining stars all year round.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrong!--StartFragment --span classcf0emPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.em span!--EndFragment --strongp

AI Digital Innovation Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pRichmond & Wandsworth Better Service Partnership is a shared workforce delivering public services across two London boroughs. We are committed to innovation, inclusive, and excellence in service delivery. Our joint workforce enables us to be more resilient, creative, and adaptable, helping our communities thrive in a rapidly changing world. As part of our forward-thinking approach, we are investing in digital transformation to improve lives and services.p pstrongAbout the role:strongp pThis is a unique opportunity to join our newly formed Digital Innovation Department as an apprentice. Youll be part of a dynamic team exploring cutting-edge technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), and Microsoft Power Platform. This hands-on role will allow you to contribute to real-world innovation projects that shape the future of public service delivery.p pstrongResponsibilities:strongp ul liAssist in designing, testing, and evaluating AI and automation prototypes.li liSupport the development and documentation of RPA workflows.li liConduct research into emerging technologies and present findings.li liCollaborate with IT teams to identify opportunities for innovation.li liParticipate in workshops, hackathons, and innovation sprints.li liHelp maintain the Innovation Lab environment.li liContribute to user testing and feedback sessions.li liMaintain accurate records of project progress and learning outcomes.li ul pstrongWhat we offer:strongp ul liA structured 16 month apprenticeship programme.li liCompetitive salary.li liOn-the-job training and mentoring from experienced professionals.li liAccess to cutting-edge tools and technologies.li liOpportunities to participate in innovation events and cross-team collaborations.li liA supportive and inclusive working environment.li ul pstrongWere looking for someone who is:strongp ul liEnthusiastic and proactive.li liCurious about technology and innovation.li liA good communicator and team player.li liAble to think analytically and solve problems.li liOrganised and detail-oriented.li liWilling to learn and grow professionally.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subject.li liGCSE Maths and English (or equivalents) at grades 3 (D or above).li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 36 hours per week.p pstrongBenefits:strongp ul li32 days annual leave.li liFlexible and agile working arrangements.li liLocal government pension scheme (LGPS).li liInterest-free season ticket loans.li liSalary sacrifice schemes (e.g., cycle to work, electronics).li liDiscounts on retail, dining, and leisure.li liHealth and wellbeing support including: Employee Assistance Programme (EAP), occupational health services, free eye tests and flu jabs.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to:p ul liProgress into a permanent role within the Digital Innovation or Technology Services teams.li liContinue your development through advanced apprenticeships or further qualifications.li liContribute to strategic digital transformation projects across the councils.li li90 of QA apprentices secure permanent employment after finishing their apprenticeship.li ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp