Network Engineer Apprentice

IT Support Engineer Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pWe’re looking for an IT Support Engineer Apprentice to join our dynamic IT team. This role is perfect for someone eager to learn, grow, and contribute to a fast-paced environment, supporting our internal users and infrastructure. We value a problem-solving mindset and excellent customer service skills.p pstrongResponsibilities:strongp ul liProviding user support and resolving technical issuesli liCreating and managing accounts in Microsoft 365 and Active Directoryli liInstalling, maintaining, and troubleshooting IT hardware and softwareli liManaging software licenses and hardware inventoriesli liPerforming updates and patch managementli liSupporting data backups using Backup Execli liAssisting with IT procurement and budget trackingli liSupporting users with Apple devices (iPhones and Macs)li liMaintaining clear documentation and updating support tickets in line with IT policyli ul pstrongDesirable skills: strongp ul liStrong communication skills (verbal and written)li liExcellent customer service skillsli liAbility to solve problems independentlyli liFamiliarity with Microsoft Teams, SharePoint, and OneDriveli liBasic understanding of Windows 1011 and macOS environmentsli liInterest in or experience with Apple devicesli liGood organisational and time management skillsli liA proactive self-starter with a willingness to learnli liA team player who enjoys working collaborativelyli liFriendly, approachable, and patient when dealing with user issuesli liDetail-oriented and reliableli liOpen to feedback and committed to personal developmentli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p40 hours per week, 7am - 4pm or 9am - 6pmp pstrongBenefits:strongp ul li23 days annual leave per annum - with enhanced benefits of up to 25 days as employees progress within the companyli liLife insurance & pension planli liIn office drinks & snacksli liRegular team socialsli liMaternity, paternity and parental leave policies (including enhanced maternity offering)li liMental health support via HR & mental health first aiderli liDental preventative healthcare annual contribution - 150 pali liOptical preventative healthcare annual contribution - 150 pali liHealth screening annual contribution - 150 pali liPersonal development fund - 250 per person per yearli liRefer-a-friend bonus - 500li liAccess to Improve training platformli liCreative Academy - the opportunity to join is open to all!li liPeople’s Charter team - to support, encourage and celebrate each of the incredible individuals who are part of AFOli liWFH opportunities (subject to business area and prior agreement with agency lead)li liOpportunity for private healthcare or gym membership as employees progress within the companyli liChatGPT Team account - where workspace data isn’t used to train modelsli ul pstrongFuture prospects: strongp ul liOngoing mentorship and development within a growing IT teamli liSupport for further training, qualifications, and certificationsli ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pA forward-thinking and growing technology company that provides technical support and solutions to a wide range of clients. The business is known for its collaborative team culture, hands-on training, and commitment to developing future talent. With a focus on innovation and reliability, the company offers a supportive environment for apprentices to thrive and grow into long-term roles.p pstrongResponsibilities:strongp pYou will be involved in a variety of technical tasks that support both internal operations and customer needs. Your responsibilities will include:p ul liConfiguring in-house softwareto meet operational and client-specific requirementsli liFormatting spreadsheets and importing Excel datafor reporting and analysisli liBuilding, testing, and repairing computer hardware and peripheralsli liSupporting technicianswith day-to-day tasks and project workli liHandling inbound customer calls, providing first-line technical supportli liTroubleshooting technical issues, escalating when necessary and ensuring timely resolutionli ul pstrongDesirable Skillsstrongp ul liExperience withMicrosoft Office, especially Excelli liFamiliarity withWindows and Linux operating systemsli liExperience inbuilding and repairing computer hardware and peripheralsli liStrong communication skillsli liAttention to detailli liOrganisation and time managementli liAbility to follow technical instructionsli liCustomer service awarenessli liTeam playerli liEager to learn and grow professionallyli liLogical and analytical thinkerli liFlexible and adaptableli liReliable and proactiveli liUK driving licence and own vehiclestrong (essential due to location)strongli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strongThis is anoffice-based role, workingMonday to Friday, 9am to 5pm.p pstrongBenefits:strongp ul liFree onsite parkingli liOffice staff sometimes finish early on Fridaysli liAuto-enrolment pension scheme for employees aged 22 and overli ul pstrongFuture prospects:strongp ul liProgression into afull-time Technical Engineer positionupon successful completion of the apprenticeshipli liOpportunities for further training and certification in IT support, hardware engineering, or software systemsli liLong-term career development within a supportive and expanding technical teamli ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Support Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pMJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing team. In this hands-on role, youll be the first point of contact for clients and helping them keep their IT systems running smoothly. Youll troubleshoot a wide range of technical issuesfrom hardware and software to cloud servicesvia our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. Youll receive full training on our internal systems (including ConnectWise PSA) and work closely with our senior engineers to deliver outstanding service.p pstrongResponsibilities:strongp ul listrongFirst-line support:strong Diagnose and resolve Tier 1 and 2 support tickets for desktops,br laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365li listrongMicrosoft Entra Azure AD:strong Administer users, groups, and access permissionsbr Support cloud identity issues such as login problems and MFA setupli listrongCustomer service:strong Provide friendly, professional support via phone, email, and on-site.br Communicate technical solutions clearly to users of all skill levelsli listrongOn-site visits:strong Travel to client offices across Scotland to resolve urgent issues, performbr maintenance, or assist with project rollouts (pool car provided)li listrongTicketing & documentation:strong Use ConnectWise PSA to log issues, track progress, andbr document resolutions. Prioritise and escalate tickets to meet SLAsli listrongSystem monitoring:strong Use tools like Ninja One RMM to monitor client systems, patchbr devices, check backups, and ensure security protocols are in placeli listrongProject support:strong Assist with IT projects including client onboarding, Office 365br migrations, network installations, and cybersecurity enhancementsli listrongKnowledge sharing:strong Contribute to our internal knowledge base and help improvebr processes for better service deliveryli ul pstrongWhat we are looking for:strongp ul liGood IT skillsbackgroundli liProblem solvingli liCan show initiativeli liAble to driveli liPrevious experience in tech or collegeUNI studiesli ul pstrongSalary: strong22,200 per annump pstrongWorking hours: strong35 hours per week, Monday to Friday, 9pm 5pmp pstrongWhat we offer:strongp ul listrongImmediate start:strong Were ready to welcome the right candidate right awayli listrongCompetitive pay & benefits:strong Salary based on experience, plus peoples pension,br holiday allowance (including bank holidays), and performance-based reviewsli listrongTraining & development:strong Full training on our systems and support for professionalbr growth, including certifications and workshopsli listrongVariety & challenge:strong Work across industries and technologiescloud platforms,br cybersecurity, networkingkeeping your role dynamic and rewardingli listrongSupportive culture:strong Work directly with our Managing Director and senior engineers. Webr value open communication, collaboration, and celebrating wins togetherli listrongSmall company perks:strong Autonomy, career progression, hybrid working model and abr chance to make a real impact. Plus, regular team socials and the occasional office dog visit!li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp