GetMyFirstJob | IT Engineer Apprentice in Northumberland
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IT Engineer Apprentice

Employer description:

Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT. 

Based in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices.

Overview:

To act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards.

Responsibilities: 

  • To provide a professional and personal first point of contact to customers for their IT support queries.
  • Provide a 1st line IT support…

Location
Northumberland
Employer
QA Apprenticeships
Provider
QA
Wages
£8.17 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Tuesday, November 4, 2025

Opportunity Details

Employer description:

Everything Tech are an award-winning Managed IT Service Provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT. 

Based in the heart of Manchester City Centre, the company are in some of the trendiest and modern offices in Manchester. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT apprenticeship supported by a friendly and approachable team and you will be mentored throughout your apprenticeship journey by the companies former and current apprentices.

Overview:

To act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards.

Responsibilities: 

  • To provide a professional and personal first point of contact to customers for their IT support queries.
  • Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.
  • Troubleshooting issues and logging them in the company ticket system.
  • To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
  • Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.
  • Escalate relevant and more complex work to the 2nd line Helpdesk Technicians. 
  • Undertake simple maintenance tasks for monitored systems.
  • To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
  • Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers.
  • Installing software and building computers for customers.
  • Take on ad hoc project work as directed by the IT Helpdesk Manager.

Desirable skills:

  • A strong personal interest in IT and computing.
  • Hands on experience in general computing and IT services.
  • Previous experience in a customer facing role.
  • General understanding of PCs, servers, email, telephony, and Backup.
  • Experience with Windows, Microsoft Office, Microsoft Teams and Microsoft 365.
  • Good technical knowledge.
  • Excellent customer service and communication skills.

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week, Monday to Friday, 8am - 5pm or 9am - 6pm.

Benefits:

  • Pension. 
  • Private medical on completion of probation period.
  • 25 days annual leave.
  • Employee of the quarter prize £500.
  • Employee of the year prize TBD.
  • Free snacks and drinks.
  • Retail, entertainment and gym discounts.
  • Bike to work.
  • Season ticket loans.

Future prospects: 

On successful completion of your apprenticeship, the company aim to offer you a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas and/or management level IT. 

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Full Time 40.00 Hours per week IT quality and testing professionals 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Tuesday, October 7, 2025
Apply by
Tuesday, November 4, 2025
Interviews
Tuesday, October 7, 2025
Start date
Tuesday, October 7, 2025
For more information about this vacancy please contact QA on 01793696141 (Ref ID: 274674)

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Network Engineer Apprentice

QA Apprenticeships

pstrongAre you passionate about technology and looking to build a hands-on career in IT? Were looking for an enthusiastic Network Engineer Apprentice to join our growing team at Centurion supporting clients across the UK with IT systems, software, and infrastructure.strongp pThis is a fantastic opportunity to gain real-world experience while working towards a Network Engineer Level 4 apprenticeship, fully funded through the government.p pstrongWhat youll be doing:strongp ul liSupporting the setup, testing, and installation of in-house software and associated hardwareli liProviding remote and on-site technical support to clientsli liDiagnosing and resolving IT issues using remote tools and hands-on troubleshootingli liBuilding, configuring, and maintaining PCs, laptops, and network equipmentli liInstalling and maintaining cabling (Cat67 and fibre)li liAssisting with user accounts, software installation, and system configurationli liContributing to the continuous improvement of Centurions IT systems and processesli ul pstrongWhat were looking for:strongp ul liA self-starter with strong attention to detail and a willingness to learnli liGood organisational and time management skillsli liA passion for IT and problem-solving ideally with some knowledge of Windows 1011, networking, or hardwareli liConfidence using tools like MS Office, Active Directory, or remote access software (experience a bonus, not essential)li liA full UK driving licence (strongrequired for on-site client visitsstrong)li ul pstrongEntry requirements:strongp ul lian A-Level in ICTli liOR an International Baccalaureate at Level 3 ICTli liOR a Level 3 apprenticeship in a similar subjectli liOR a BTEC Extended Diploma in IT (180 credits)li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 37.5 hours per week, flexible, weekend availability.p pstrongWhat we offer:strongp ul li20 days annual leave plus UK bank holidaysli liCompany pension schemeli liEarn while you learn with a nationally recognised qualificationli liOngoing mentorship and career progression opportunitiesli liA supportive environment to grow your skills in IT infrastructure and field supportli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

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currency_pound
9.62 per hour
place
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Higher Level 4 Apprenticeship
calendar_todayDate Posted: 07 October 2025 event_availableClose Date: 04 November 2025
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QA Apprenticeships

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category
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pstrongEmployer description:strongp pThe Infinigate UK Cloud Sales team is responsible for driving the recruitment, activation and ongoing management of Infinigate Partners (our reseller channel) along with supporting their growth through sales and technical enablement, delivering the associated revenue and profit growth, partner satisfaction and team targets. The team is responsible for owning the overall business relationship with our partners and is the main face of the business.p pstrongOverview:strongp pYou will have the responsibility of executing the sales enablement and build-with strategy for native Microsoft and 3suprdsup party security vendor services. The role is to be a Microsoft Azure, Cloud and AI platforms specialist throughout the UK&I business.You will be responsible for contributing to the overall success of the Infinigate UK&I Partner Team and the attainment of team sales targets, through increasing the number of partners engaging with Infinigate, the frequency of orders and the overall value of solutions sold.You will operate to promote programs, Microsoft updates and promotions between Sales and Marketing out to partners and the internal Infinigate teams.p pstrongResponsibilities:strongp ul liOverall workload revenue and profit contribution for Azure, responsible for accurate pipeline and sales forecasting.li liSupport the creation of repeatable GTM campaigns that are rolled out through the Infinigate Partner Management teams which drive customer frequency and yield.li liRecruit and manage key strategic Azure resellers growing their revenue and profit to agreed targets.li liProvide insight and recommendations which support the development of Infinigates Professional and Managed Service offerings.li liParticipate in partner education, events and communication programs, encouraging the utilisation of Infinigates GROW and EDGE.li liWork with the Microsoft SMC & GPS Channel Sales teams to ensure effective delivery of programs such as the SureStep program.li liEngage with select security vendors to drive repeatable GTM solutions, offers and campaigns in partnership with the Marketing & Product teams.li liMaintain a constant focus on Partner Satisfaction and achievement of Infinigates world-class NPS rating.li ul pstrongDesirable skills:strongp ul liResults oriented individual who takes accountability for their own actions.li liAn adaptable individual who can effectively work on their own to meet personal objectives.li liA strong team player who shows respect and readily shares knowledge in support of others to meet departmental objectives and targets.li liA passionate learner who proactively develops their knowledge and skills of business offerings.li liExcellent organisational skills to ensure efficient use of resources to maximise business revenues.li liCommitted to providing a high-quality experience through maintaining high personal and professional standards, is methodical, analytical and displays a high attention to detail.li liConfident and professional with excellent interpersonal, communication and presentation skills.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subject.li liGCSE Maths and English (or equivalents) at grades 3 (D or above).li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong37.5 hours per week, 9am 5:30pm.p pstrongBenefits:strongp ul li25 days annual leave rising to 28 days with length of service, plus bank holidays.li liDay off on your birthday.li li2 paid volunteer days per year.li liAdditional holiday purchase scheme.li liElectric car purchase scheme.li liLife assurance of 4 x basic salary and group income protection from start date.li li5 employer matched pension contributions after 3 months service.li liIndividual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.li liHybrid working arrangements.li liEmployee assistance programme for practical and emotional support.li ul pstrongFuture prospects:strongp pPotential full time position upon completion.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

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calendar_todayDate Posted: 03 October 2025 event_availableClose Date: 31 October 2025
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