IT Support Engineer Apprentice

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

Digital Audit Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pHey there! Were Manpower, a global leader in recruitment for over 70 years. Were teaming up with a top IT client in Erskine, and were looking for enthusiastic young people like you to join our team as apprentices. This is your chance to learn new skills and start an amazing career!p pstrongOverview:strongp pAs part of the Enterprise Solutions Audit team, you will learn how to manage and track the lifecycle of enterprise IT infrastructure such as servers, networks, and storage solutions. You will ensure accurate data capture and lifecycle tracking of all components within Microsoft Dynamics 365, supporting compliance, asset management, and operational transparency.p pstrongResponsibilities:strongp ul liAct as the first point of contact for the Testing team, receiving IT assets and initiating the audit process.li liAudit all enterprise servers, networks, and storage assets across business deployments, ensuring accurate data capture.li liInput and maintain detailed records in Dynamics 365 & Microsoft Excel, ensuring full traceability of all IT parts and components.li liUse the Warehouse Management System to track and move IT assets across different business areas.li liEscalate asset retirement cases to business stakeholders, enabling them to report findings and retirement reasons back to the client.li liCollaborate with technical and financial teams to validate asset configurations and deployments.li liMonitor the entire IT asset lifecycle, including acquisition, deployment, maintenance, and retirement, ensuring compliance and operational transparency.li liIdentify discrepancies within asset records and take corrective actions to maintain data integrity.li ul pstrongDesirable skills:strongp ul liExcellent attitude to work.li liCompliant timekeeping and attendance.li liInterest or experience in working with computer program languages.li liStrong problem-solving skills.li liAnalytical learner and process driven.li ul pstrongSalary:strong 19,500 per annum.p pstrongWorking hours:strong Monday to Friday, 8am - 4pm.p pstrongBenefits:strongp ul liGenerous holidays:28 days holiday per year.li liFree onsite parking.li liFree teacoffeesoft drinks.li liFree onsite gym.li liOnsite caf.li liPension scheme.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Accounts Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp p525 Accountancy Services Ltd are a leading firm of accountants based in the city centre of Glasgow, with a wide reach of clients firmly based upon referrals and reputation. Our approach is proactive and very much hands on and we firmly believe that this is critical in providing a first class service to our clients.p pWe are looking for a proactive Accounts Support Apprentice to join our team. The role will involve working closely with the wider accounts team. This is an excellent opportunity to gain hands-on experience with full training provided whilst gaining a QA SCQF Level 6 Apprenticeship in Digital Applications Support.p pstrongResponsibilities:strongp ul liBecome systems expert in Xero to assist the Finance Managerli liAct as the first point of contact for manual and computerised bookkeeping activitiesli liPrepare files for accountants using QuickBooks and Sage as our main systemsli liWork with Excel spreadsheetsli liProvide administrative support within the office as requiredli liEnsure client files are kept up to date using Microsoft Office suite and company systemsli liHandle client information daily via the company CRM QuickBooksli liCollaborate with the Finance Manager and accounts team to maintain accurate financial recordsli ul pstrongRequired skills:strongp ul liFluency in Microsoft Officeli liDetail-oriented with a strong willingness to learnli liPrior experience with Excel is a plus, but not essential as training will be providedli ul pstrongSalary:strong16,500 per annump pstrongWorking hours:strong9am 5pmp pstrongBenefits:strongp ul liBonus opportunities when monthly targets are metli liWork from home on Fridays and one additional day once fully trainedli liCompany-paid Christmas party and paid holidaysli ul p!--StartFragment --p p classpf0strongspan classcf0Future prospects:spanstrongp p classpf0span classcf190 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.spanp p classpf0strongspan classcf0Important information:spanstrongp p classpf0span classcf1This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.spanp p classpf0span classcf1Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.spanp p classpf0span classcf1On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6 or Level 8. spanp p classpf0span classcf1If you are interested in starting your career and receiving a work based qualification at the same time spanstrongspan classcf0APPLY NOW!spanstrongp p classpf0emstrongspan classcf2Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. spanstrongemp p!--EndFragment --p