
Technical Support Apprentice
About the role:
Kubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team.
You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams.
What will you be doing?
- Design and deployment of our VoIP/ Cloud and MS Teams calling platforms
- Handle inbound calls from customers requiring technical support
- Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites
- If unable to resolve at first contact, triage the incident/request and escalate to partners
- Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs
- Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information
- Visit customer sites to diagnose and repair Voice services as needed
- Support internal KubeNet teams
- Deliver first-class customer service at all times
- Document processes, configuration and know fixes to develop/enhance shared knowledge base
What qualities should you…
- Location
Berkshire - Employer
QA Apprenticeships - Provider
QA - Wages
£10.82 per hour - Level
Advanced Level 3 Apprenticeship - Apply by
Thursday, November 6, 2025
Opportunity Details
About the role:
Kubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team.
You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams.
What will you be doing?
- Design and deployment of our VoIP/ Cloud and MS Teams calling platforms
- Handle inbound calls from customers requiring technical support
- Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites
- If unable to resolve at first contact, triage the incident/request and escalate to partners
- Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs
- Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information
- Visit customer sites to diagnose and repair Voice services as needed
- Support internal KubeNet teams
- Deliver first-class customer service at all times
- Document processes, configuration and know fixes to develop/enhance shared knowledge base
What qualities should you have?
- Good attitude
- Drive to learn
- Customer focused
- Interested in technology
Working hours: Monday to Friday, 37.5 hours across the week between 8am – 6pm. Shift patterns such as 8:30am – 5pm, 9am – 5:30pm, 9:30am – 6pm
Salary: £22,500 per annum
Benefits:
- Competitive salary
- 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar
- 2 days paid volunteer day
- Flexible shifts
- Following successful probationary period of 9 months: Access to private healthcare, death in service and company pension contribution of 5%
- Free KubeNet Broadband or a £25.00 per month contribution after successful probation period
- Training will be provided on the systems we use and the products and services we deliver to our clients, including any future requirements
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Thursday, October 9, 2025
- Thursday, November 6, 2025
- Thursday, October 9, 2025
- Thursday, October 9, 2025
Opportunities

Digital Marketing Apprentice
QA Apprenticeships
pstrongWhy join Academic Families?strongp pWere a small, fast-moving company working internationally with both families, agents, hosts and schools. You’ll work closely with the whole team and see the real impact of your contributions. This role offers excellent hands-on experience in international marketing across both B2B and B2C contexts.p pstrongOverview:strongp pYou will work closely with our Head of Business Development and Marketing, Marketing Manager and Marketing Design and Content Executive to support the delivery of high-quality visual and written content across multiple platforms. You will play a key role in producing engaging social media assets, digital communications, print materials and event collateral - particularly for our twice-yearly Boarding Schools Expos in Kenya, where you will take the lead on updating and adapting a wide range of branded materials.p pFrom day one, youll gain practical experience working on real campaigns that reach global audiences, both B2B and B2C, while developing your design, content creation and project coordination skills in a fast-paced and supportive environment.p pstrongResponsibilities:strongp pstrongSocial media:strongp ul liHelp create and schedule content for our platforms: Facebook, Instagram and LinkedIn with opportunities to explore TikTok and Twitter.li liMonitor engagement across platforms, including the monitoring of comments replying to relevant comments, deleting inappropriate comments and notifying the sales team of potential leads.li liTaking a proactive approach to engagement through liking, commenting on and sharing posts from relevant schools, agents and third-parties.li ul pstrongDesign:strongp ul liUpdating existing collateral for our Boarding Schools Expos in Kenya, twice per year. Some of this includes - social media, billboards, flyers, email content, venue advertising and delegate and media packs.li liEditing and improving our existing marketing resources that are used by both our sales and operations teams such as handbooks, brochures, pricing documents and staff profiles.li ul pstrongEvents:strongp ul liLiaise and coordinate with external agencies, publishers and photographersvideographers where necessary.li liSupport the planning and promotion of our Boarding Schools Expos and other key events.li ul pstrongBrand consistency and best practice:strongp ul liEnsure all visual and written content aligns with Academic Families brand guidelines, tone of voice, and values across all platforms.li liStay informed on competitor activity, education trends and platform updates to ensure Academic Families marketing remains innovative and relevant.li liKeep up to date with digital marketing best practices, changes in platform algorithms and emerging trends.li ul pstrongContent management:strongp ul liResponsible for the continuous organisation and optimisation of our content libraries ensuring quality content is consistently highlighted and easily accessible.li ul pstrongDesirable skills:strongp ul liA creative and passionate individual with great attention to detail and a genuine interest in marketing and design.li liExperience with photo and video editing software such as Adobe InDesign, Canva and Adobe Illustrator.li liGreat eye for detail.li liAble to juggle multiple tasks and deadlines.li liOrganised and willing to learn.li liAny experience with social media scheduling tools (e.g. HubSpot, Buffer, Later, Hootsuite).li liInterest in photography or video content creation.li liDriver with access to a car.li ul pstrongSalary: strong20,000 - 22,000 per annump pstrongWorking hours: strong37.5 hours per week, Monday to Friday with 30 minutes lunchp pstrongYoull benefit from:strongp ul liA friendly, supportive environment to learn and grow.li liExposure to marketing strategy, international events and campaign planning.li liOpportunities to take on more responsibility as your skills grow.li li28 days annual leave including public holidays plus an additional 3 days over the festive period; plus 2 days volunteering per annum.li liEmployee Assistance Programme.li liFree parking.li liAnnual railcard.li liFree teas & coffees on site, plus an off site coffee hour with manager each term.li liChristmas lunch and birthday cake.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 7.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Support Apprentice
QA Apprenticeships
pstrongEmployer description:strongbr At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.p pstrongOverview:strongbr We now have an exciting new position for an IT Support Apprentice to join our growing team. br This is a fantastic opportunity for someone to embark on a career in technology, working for an ambitious and successful law firm.We are looking for an individual who is enthusiastic, hardworking, able to work independently and as part of a team, and who has first rate communication skills both written and verbally. Advanced IT skills are not required, as these will be taught.p pThe role also offers the opportunity to get involved in project work, application specialism and training, so is a fantastic opportunity.p pstrongResponsibilities:strongp ul liFirst point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-personli liMonitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up-to-date with status updatesli liMaintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolutionli liSetting up user accounts, laptops, and smart phones for new starters joining the firmli liPreparing meeting rooms for Teams and Zoom calls, and presentationsli liArranging for home working equipment to be dispatched or collected from employee’s homesli liInvolvement within training processes for new starters, ensuring they are confident with the applicationssoftware they are usingli liResolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speechmikes and webcamsli ul pstrongDesirable skills:strongp ul liYou will need to be keen to learn, be bright and enjoy providing high levels of customer service, developing a good rapport with our usersli liAble to work well under pressure and ability to meet deadlinesli liExcellent attention to detailli liAble to manage own workload and show initiativeli liFlexible in approach to workli liPersonable, polite and professionalli liEager to find somebody able to learn and work hard for the teamli ul pstrongEntry requirements:strongp ul li3 GCSE’s (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information, please visit the UK ENIC website.strongp pstrongWorking hours: strong37.5 hours per week. This role is based on-site and requires attendance five days a week.p pstrongBenefits:strongp ul li25 days paid holiday per annum, plus additional leave for significant life events - this includes an additional day of leave for your birthday each yearli liOption to purchase up to five additional days of holiday each yearli liLife Assurance and competitive income protection schemeli liAccess to private medical and dental insurance from day oneli liEnhanced parental leave policiesli liEmployee Assistance Programme with face-to-face counselling servicesli liVariety of staff wellbeing initiatives including pilates classes and subsidised gym membershipsli liComprehensive pension planli liA range of bonus schemes recognising referrals and client introductions.li liWedlake Bell has made a commitment to pay all employees at least the London Living wage 15. (With plenty opportunities to increase your salary overtime)li ul pstrongFuture prospects:strongp pThis is an 18-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.p p!--StartFragment --p p classpf0strongspan classcf0About QA:spanstrongp p classpf0span classcf1Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. spanp p classpf0strongspan classcf0Interested? Apply now!spanstrongp p classpf0span classcf2emstrongPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.strongem span!--EndFragment --p

Cyber Security Analyst Apprentice
QA Apprenticeships
pstrongAbout Breen IT Solutions:strongp pWe are a Cyber EssentialsPlus Certification Body operating as a small, agile team with a strong focus on IT support and cyber compliance. Based in a dedicated home office (dog-friendly environment), we offer a unique opportunity to gain broad exposure across MSP operations and cyber security standards.p pstrongResponsibilities:strongp ul liSupport Cyber EssentialsPlus assessors with technical tasksli liAssist with IT support and MSP-related responsibilitiesli liWork with tools like Office 365, Syncro RMM, DNS Filter, and Qualysli liManage WordPress and mobile device securityli liContribute to patch management and vulnerability scanningli liParticipate in hybrid working after probationli liEngage in a structured 3-year training plan to become a Cyber Essentials Assessorli ul pstrongDesirable skills:strongp ul liStrong communication and customer service skillsli liBasic understanding of IT systems and cyber security toolsli liAbility to manage tickets and documentationli liFamiliarity with Office 365 and WordPressli liExposure to Cyber EssentialsPlus frameworksli liTeam player with a proactive attitudeli liComfortable working in a small, collaborative environmentli liAble to work in a home office with a resident dogli liWillingness to learn and grow within the roleli liReliable and organisedli liAny IT or computing-related qualification is a plusli liPrior exposure to cybersecurity or IT support is desirable but not essentialli liDriver with car strongessential strongdue to office location and occasional local client visitsli ul pstrongEntry requirements:strongp ul lian A Level in ICTli liOR an International Baccalaureate at Level 3 in ICTli liOR a Level 3 apprenticeship in a similar subjectli liOR a BTEC Extended Diploma in IT (180 credits)li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strongp p37.5 hours per week, Monday to Friday, 9am 5pm (flexible working can be discussed after probation).p pstrongBenefits:strongp ul liAnnual bonus based on company performanceli li20 days holidayli liPension schemeli liHybrid working after probationli liAnnual performance-based bonusli liFully funded QA Level 4 Cyber Security apprenticeship (100 virtual)li ul pstrongFuture prospects:strongp ul liProgression to a Certified Cyber Essentials Assessorli liLong-term career development in IT support and cyber complianceli liOpportunity to work across multiple areas of the businessli liContinued hybrid working and professional growthli ul pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

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