IT Support Apprentice

IT Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pAt J3B Debt, we help individuals and businesses find practical and effective solutions to debt. Our role is to identify a workable debt solution tailored to each clients unique situationand often, there are more options than they realise.p pWe work with a wide range of clients, from individuals facing financial difficulty with loans, credit cards, or Council Tax arrears, to businesses struggling with cashflow or owing money to HM Revenue & Customs. No matter the complexity of the challenge, our aim is to support, advise, and guide our clients to regain control of their finances and move forward with confidence.p pBy joining our team, youll be part of a purpose-driven organisation that truly makes a difference.p pstrongAbout the role:strongp pWe are looking for a motivated and enthusiastic IT Apprentice to support our growing team. Working as part of a collaborative and skilled IT department, youll play a vital role in delivering high-quality IT support across the business while learning on the job.p pYou will receive hands-on training, mentoring, and full support as you work towards industry-recognised IT qualifications. This is a fantastic opportunity to develop both your technical expertise and customer service skills, while contributing to a company that supports people during some of the most challenging times in their lives.p pstrongResponsibilities:strongp ul listrongCustomer support: strongRespond promptly to internal IT queries via phone, email, or helpdesk ticketing system.li listrongProblem solving: strongTroubleshoot and resolve technical issues using logical, step-by-step thinking.li listrongTechnical assistance: strongSupport users with common IT issues including software, hardware, and networking.li listrongMaintenance: strongCarry out routine maintenance on PCs, printers, and networking devices.li listrongHardware & software setup: strongAssist in setting up and configuring desktops, laptops, and associated software.li listrongFault resolution: strongInvestigate and resolve issues including connectivity problems, system errors, and hardware failures.li listrongUpgrades: strongHelp deploy system upgrades and replace outdated hardware to keep systems secure and efficient.li listrongDocumentation: strongMaintain accurate records of tickets, fixes, and IT assets.li ul pstrongDesired skills:strongp ul liGood verbal and written communication skills able to explain technical issues in a clear, friendly way.li liBasic understanding of computer systems, networks, and software.li liLogical thinker with a structured problem-solving approach.li liTeam player with the ability to work independently when needed.li liFriendly, proactive, and customer-focused attitude.li liWillingness to learn and grow within a fast-paced IT environment.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong40 hours per week.strong strongp pstrongBenefits:strongp ul liOn-the-job training with experienced IT professionals.li liSupport to achieve industry-recognised qualifications.li liA welcoming, values-driven environment where your contribution matters.li liThe chance to build a strong foundation for a successful IT career.li ul pstrongFuture prospects:strongp pOpportunities to go onto higher qualifications in the future. Opportunity for full time position at the end of the apprenticeshipp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Apprentice

QA Apprenticeships

pstrongAbout Premier IT Solutions:strongp pWith over 30 years of experience and knowledge in the technology and business industry, we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues, business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner.p pOur services cater for a simple start up to 500 user companies, were we offer tailored managed IT support, covering server & VMs, desktop, network, security, mobile and remote facilities to keep you connected to your business 247.p pPremier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 247 remote help desk service, available to our clients.p pstrongResponsibilities:strongp ul liProviding end-user, desktop supportli liSupporting and maintaining MS serverdesktopslaptopsli liSupporting and maintaining Office 365 solutionsli liEscalating IT issues within the team where necessaryli liSetting up and configuring new laptops and desktopsli liInstalling authorised software to laptops and desktopsli liTroubleshooting desktop and system problems, diagnosing and solving hardwaresoftware incidentsproblemsli liIncident managementli liProvide exceptional service support to the businessli liWork to SLA thresholds for incidents, requests and problemsli ul pstrongDesirable skills:strongp ul liExcellent communication skills and a strong communicator at all levels including at senior business levelli liHas excellent attention to detailli liRemains calm and clear headed under pressureli liExcellent organisational and prioritisation skillsli liProactive approach to work and to continuous improvementli liWorks within the team and assists others, where required, to achieve a common goalli liListens to and is open to ideas and suggestions from othersli liUses initiative to ensure that high importance deadlines and SLAs are metli liTakes every opportunity to go the extra mile for the companyli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 9am - 5.30pmp pstrongBenefits:strongp ul liRemote workingli liRegular team outingsli liPensionli liEmployee benefits schemeli ul pstrongFuture prospects: strongp pPossibility of full time employment.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Support Apprentice

QA Apprenticeships

pstrongKeane Premier Group have been providing world-class in-home and live-in care across Glasgow and surrounding areas since 2008. This is a fantastic opportunity for a compassionate and caring individual to join their team.strongp pThey are looking for a friendly, confident individual who is keen to learn and develop. Full comprehensive training will be provided however the ability to communicate and use own initiative is something they are keen to see.p pYoull be in great hands! Keane Premier Groups values mean their tailored services are matched to whomever steps through their doors, and from that moment onwards, everything they do is to make their residents as comfortable as possible. They are committed to supporting the development of junior talent having taken on apprentices already within the business.p pstrongInterested? Apply today!strongp pstrongResponsibilities:strongp ul liFirst point of contact for all telephone calls, emails, and reception queries, ensuring a professional and welcoming approach. Supporting service users, families, and staff with enquiries, triaging to the appropriate person or department.li liMaintaining accurate records, filing systems, and databases in line with confidentiality and GDPR requirements on Care Planner and internal shared drives.li liAssisting with scheduling meetings via MS Teams, managing diaries on MS Outlook, and preparing documents when required through MS Word.li liAssisting with elements of recruitment through Applicant Tracking System (ATS), Recruit Genie, including screening calls, arranging interviews, and providing additional support when required. You will become a systems expert on this.li liProviding general support, including typing, scanning, photocopying, and data entry and collaborating with other areas of the business with routine tasks, ensuring efficiency and attention to detail.li liHandling incoming and outgoing mail, ensuring it is distributed or processed promptly.li liLiaising with external stakeholders and partners in a professional manner, promoting a positive image of Keane Premier Support Services.li ul pstrongDesirable skills:strongp ul liExcellent communication and interpersonal skills.li liStrong organisational skills with the ability to prioritise effectively.li liA professional, friendly, and approachable manner.li liConfidence in handling phone calls and face-to-face queries.li liGood IT literacy, including Microsoft Office (Word, Excel, Outlook).li liAbility to work independently and as part of a wider team.li liFlexibility to provide cover at more than one office when required.li ul pstrongSalary: strong18,525 per annum.p pstrongWorking hours: strong37.5 hours per week, Monday to Friday, 9am 5pm.p pstrongBenefits include:strongp ul liEarly access to a portion of your earnings with Wagestream.li liHealth Assured employee assistance programme, with 247 support via the Wisdom app and helpline access health checks, wellbeing tools, legal advice, and much more.li liFree confidential counselling sessions up to 6 structured counselling sessions via phone, online or face-to-face.li liBright Exchange, available through the Wisdom app unlock exclusive deals and discounts on a wide range of products and services.li liGift card and cinema savings through Salary Extras.li liExclusive high street discounts through the Blue Light Card.li liFree mortgage consultation with McCuster Mortgage Solutions.li liComprehensive induction and ongoing training to support your confidence and success.li li28 days holiday (pro rata).li liClear opportunities to grow, with real career progression routes to help you reach your full potential.li ul pstrongFuture prospects:strongp pUpon completion of your apprenticeship there is the possibility to continue your role at Keane Premier Group! At the end, as well as the valuable experience you have gained, you get a nationally recognised qualification.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp