IT Support Apprentice

IT Hardware Technician Apprentice

QA Apprenticeships

pstrongTO BE CONSIDERED FOR THIS VACANCY YOU MUST APPLY DIRECTLY VIA THIS LINK:strongp pstronga hrefhttps:www.northumbria.nhs.ukjoin-usvacancies24d889d6!jobv7518448Vacancies : Northumbria Healthcare NHS Foundation Trustastrongp pstrongDo you want to work in one of the best performing NHS organisations in England? strongp pWork in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isnt, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!p pWe manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus several smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.p pstrongResponsibilities:strongp ul liTo assist in providing support for all PC equipment, software, and mobile devices throughout the Trust including installation of PC hardware, software, and peripheral devices.li liInvestigate routine enquiries, queries from staff providing assistance and advice as required.li liTo order, install, and configure new IT desktop equipment and mobile devices.li liTo manage and maintain the asset database and documentation as appropriate to the role.li liTo ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.li liTo troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.li liTo update systems as appropriate to track the lifetime of IT assets within the Trust.li ul pstrongDesirable skills:strongp ul liA good knowledge of Windows based operating systems, Microsoft Outlook and Microsoft Office.li liGood interpersonal skills.li liDemonstrable knowledge of desktop equipment, including: PCs, laptops, printers, tablets andphones.li liGood time management skills and ability to organise and prioritise workloads.li liGood communications skills and telephone manner for responding to calls.li liGood team working skills.li liGood level of personal motivation.li liFlexible approach to working hours to meet deadlines.li liProfessional approach to working with individuals both internally and external to the organisation.li liAbility to respond positively to supervisor feedback.li liWillingness to learn and progress.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong37.5 hours per week.strong strongp pstrongBenefits:strongp ul liExtensive staff health and well-being programme including access to our specialist Wellbeing Hub.li liA range of flexible working opportunities.li liGenerous annual leave and pension scheme.li liAccess to lease car and home electronics scheme (qualifying criteria applies).li liOn-site nursery places via salary sacrifice.li liAccess to savings scheme via salary sacrifice with Northumberland Community Bank.li ul pstrongFuture prospects:strongp pGood development opportunities, permanent roles and higher banding opportunities for those that perform well during the apprenticeship and are retained.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongTO BE CONSIDERED FOR THIS VACANCY YOU MUST APPLY DIRECTLY VIA THIS LINK:strongp pstronga hrefhttps:www.northumbria.nhs.ukjoin-usvacancies24d889d6!jobv7518448Vacancies : Northumbria Healthcare NHS Foundation Trustastrongp

IT Support Technician Apprentice

QA Apprenticeships

pstrongAbout Northrop Grumman:strongp pNorthrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutionssupporting U.S. and allied defence operations worldwide.p pstrongAbout the role:strongp pYou will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution andor escalation, monitoring and escalating tickets according to our SLA’sand keeping users informed on status and progress of their tickets.p pThis is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period.The qualifications you will earn include Information Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900).p pstrongResponsibilities:strongp ul liMonitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLAs setli liCallchat handling for all inbound customer contact to support new and existing ticket requestsli liAssist in creating new or updating existing documentationli liLog all tickets and service requests reported via telephone, chat, email, or automatically generatedli liTake ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycleli liCarry out initial support and classification of tickets and service requests to determine the correct SLA urgencyli liEnsure that all telephone, chat and email requests are logged within the ticket management toolli liComplete investigation and diagnosis via the remote management tools available or via communication with the end userli liResolve tickets by implementing permanent fixes or work around to known errorsli liResolve service requests by following standard work instructions processesli liInvoke appropriate technical escalation to ensure SLA is achievedli liProvide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customerli liIdentify and report any potential service breach to the Service Desk Managementli ul pstrongRequired skills:strongp ul liMust be customer focusedli liAnalytical approach with good questioning & listening skillsli liGood verbal and written communication skillsli liConfident and self-motivated with a positive can do attitudeli liHands-on team playerli liGood working knowledge of Microsoft office applications (Outlook, Excel, Word)li liGood working knowledge of Windows operating systemsli liBasic understanding of network infrastructure and system componentsli liAble to use own initiative to troubleshoot and find solutions to technical issuesli liDriving licence and own vehicle (suggested due to office location)li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 8:30am 5pm. Cheltenham based with occasional travel to London and Manchesterp pstrongBenefits:strongp ul liFlexible, compressed and hybrid working arrangementsli liCompetitive salaryli liPensionli liAnnual holiday allowance is 25 days, plus bank holidays and additional paid leave is available for Carers and Reservistsli liLife assuranceli liOnline benefits platformli liA range of health benefitsli liA range of financial benefitsli liEmployee assistance programmeli liFamily friendly policiesli liTravel benefits including car scheme and Cycle To Workli liProfessional developmentli liOnline learningli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongKickstart your tech career with Brightskye!strongp pAre you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice!p pstrongTwo positions are available, with an immediate start!strongp pstrongWhy Brightskye?strongbr At Brightskye, we’re passionate about using technology to power innovation and make a real difference for our clients. As part of our team, youll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.p pstrongWhat youll be doing:strongp ul liActing as the first point of contact for customers for IT issues from forgotten password to printer meltdowns to connectivity issues!li liSpeaking with customers over the phone or email.li liHelping set-up and configure hardware and software.li liLearning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.li liMonitoring customers servers, internet connections and back-up systems.li liLearning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.li ul pstrongWhat were looking for:strongp ul liA keen interest in IT and a love for solving problems.li liGreat communication skills and a positive can-do attitude.li liAn appetite for technology advancements.li ul pstrongSalary:strong16,000 - 17,000 per annum.p pstrongWorking week:strong35 hours a week, Monday to Friday, 9am - 5pmp pstrongWhat youll get:strongp ul liA nationally recognised Modern Apprenticeship.li liReal hands-on experience with the latest tech.li liA personal mentor and a friendly team to back you up.li li31 days of annual leave.li liEmployee pension.li ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing their apprenticeship: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp