Business Administration Apprentice

We are looking for a motivated Business Administration Apprentice to support the day-to-day running of our office. The role will provide hands-on experience across administration, customer service, and compliance support, while working towards a recognised business administration qualification.
Key Duties & Responsibilities
•Administration & Office Support
oHandling incoming calls, emails, and post; directing enquiries to the right team members.
oMaintaining digital and paper records, ensuring accuracy and confidentiality.
oPreparing documents, reports, and certificates for clients (e.g., PAT test reports, risk assessments).
oAssisting with diary management, scheduling site visits, and allocating engineers.
•Customer Service
oActing as a first point of contact for client queries, providing professional and helpful responses.
oAssisting with issuing quotes, booking jobs, and following up with clients.
oSupporting credit control activities (e.g., sending reminders for overdue payments).
•Compliance & Data Management
oUpdating client compliance records on internal systems.
oEnsuring documentation is stored in line with GDPR and company policies.
oSupporting reporting for insurance and regulatory requirements.
•Team Support
oWorking closely with engineers and consultants to ensure smooth delivery of services.
oSupporting marketing and business development tasks such social media.
oAssisting with general office tasks to keep operations running efficiently.