Digital Operations Apprentice

Digital Support Apprentice

QA Apprenticeships

pstrongSimply Solutionsarean international provider of strategic facility management and workplace maintenance.strongp pstrongOverview:strongp pYou will work alongside this vibrant Help Desk Support team to provide a first line of support for technical, building management and facilities services. This role would suit an applicant who can be comfortable in a customer service style role with an interest in IT. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and take real pride in your work and enjoy going the extra mile. The company offers great opportunities for hard workers that are keen to build their career long term and progress.p pThe role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge.p pstrongResponsibilities:strongp ul liBe the first point of contact for helpdesk queries and ensuring they are logged correctly in line with each client’s contract on our clients management system on our bespoke FM Platform.li liAssist with producing engineersub-contractor quotations via Microsoft 365.li liFirst point of contact for incoming telephone calls. Accurately process enquiries via our FRESHDESK internal ticketing system, resolving concerns and triage concerns to management when necessary.li liBecome a Microsoft 365 superuser for the business, supporting with queries from subcontractors and internal teams.li liLiaise with contractors, client representatives, and the full team including engineers through Microsoft 365 platforms and our internal client CRM system.li liEnsure Contractors are aware of outstanding issues and are dealing with them in a timely manner via phone and email correspondence.li liAppropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales via the FRESHDESK internal ticketing system.li liProcess reports for engineers, highlighting working hours and material costs via Microsoft 365 platforms and the FRESHDESK ticketing system.li ul pstrongSalary:strong 16,500 - 17,000 per annum.p pstrongWorking hours:strong Monday to Friday, 9am - 5.30pm.p pstrongBenefits:strongp ul liCompany events.li liCollaborative modern workspace.li liFree parking.li liProven progression opportunities for apprentices.li liOffice incentives.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Support Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pGeneral & Technical Flooring Services Ltd is a leading commercial flooring contractor based in Scotland, with offices in Aberdeen and Livingston. Since 1994, weve specialised in delivering high-quality flooring and wall cladding solutions across sectors including healthcare, education, hospitality, and the public sector. With a reputation for craftsmanship, reliability, and industry expertise, we offer a full-service approachfrom initial uplift and subfloor preparation to supply and professional installation. Our team takes pride in delivering safe, sustainable, and efficient results for clients across Scotland.p pYou will join their Livingston office, providing support throughout the office.p pstrongResponsibilities strongp ul liYou will become a key digital support staff member in the office, collaborating between the office staff and manufacturing staff. This will be through ensuring that scheduling will be completed accurately between the departments on Microsoft Outlook calendar.li liYou will become a super-user of bespoke software Callidus. You will use this to assist the sales staff to set prices and generate quotes for upcoming jobs. Along with managing and ordering stock for upcoming projects.li liIn this role, you will use accountancy software Xero to an expert level. This will be used to work collaboratively with suppliers and the sales team, through generating, sending invoices and processing VAT returns.li liUtilise Microsoft Outlook to manage their own personal & general office inbox responding professionally and in a timely manner.li liYou will assist in the roll-out of Microsoft Dynamics throughout the company. This software will be rolled out throughout the company to increase efficiency in tracking sales leads and opportunities. Along with this, you will use Dynamics to handle customer service requests with a high level of accuracy.li liYou will use all aspects of the Microsoft Suite, including managing inbound and outbound calls through Teams, data entry on Excel & reviewing invoices on Word.li liYou will be responsible for keeping the company Social Media pages, such as LinkedIn, Instagram & Facebook, up-to-date. You will do this to drive sales and respond to customer enquiries in a timely manner.li ul pstrongDesirable skills:strongp ul liUnderstanding of Microsoft Office Suite.li liCommunication skills.li ul pstrongSalary:strong 15,704 per annum.p pstrongWorking hours:strong Monday to Friday, 8am 4:30pm.p pstrongBenefits:strongp ul liOn-the-job training and support.li liFlexible and innovative working environment.li liEmployment upon completion of apprenticeship.li liOn-site parking.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Technician Apprentice

QA Apprenticeships

pstrongAbout Computer Angels:strongp pComputer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they’ve provided help with installations, repairs, virus removal, networking, data recovery, and moreboth remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a no fix no fee guarantee.p pstrongOverviewstrongp pWe are seeking an enthusiastic IT Technician Apprentice to join our retail computer repair shop. This role offers hands-on experience in diagnosing and repairing consumer and business IT equipment, while also supporting clients with Microsoft 365 administration. The apprentice will gain practical skills in both technical repair and cloud service management, with full training provided.p pstrongResponsibilitiesstrongp ul liAssist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.li liSupport in carrying out repairs including component replacements, upgrades, and system rebuilds.li liHelp maintain accurate job records and manage ticketing systems.li liProvide friendly and professional front-desk support to walk-in customers.li liSupport stock management and basic workshop organisation.li liAssist with client onboarding to Microsoft 365, including account setup and licensing.li liLearn to manage users, groups, and permissions within Microsoft 365.li liHelp troubleshoot common email, Teams, and OneDrive issues.li liSupport security administration including MFA, password resets, and compliance checks.li liShadow senior staff in resolving client tickets and projects.li ul pstrongDesirable skills:strongp ul liPassion for technology, problem-solving, and helping people.li liStrong interest in both hardware repair and cloud services.li liGood communication and customer service skills.li liWillingness to learn new systems and follow technical procedures.li liOrganised, reliable, and able to follow health and safety guidelines.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours: strong9am 5:30pm.strong strongp pstrongBenefitsstrongp ul liOpportunity to gain industry-recognised certifications (e.g., CompTIA, Microsoft 365 Fundamentals).li liHealth and wellness programs.li liCompany pension scheme.li liPrivate medical insurance.li liLife insurance.li liCycle to work scheme.li liEmployee mentoring.li liReferral program.li liFinancial planning services.li liEmployee discounts.li ul pstrongFuture prospects:strongp pThis apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualificationsp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp