Apprentice Administrator

Key Responsibilities:

· Maintain accurate and up to date learner and related company data across relevant business systems following established processes to ensure compliance, integrity and consistency of records.

· Provide general administrative support as directed by the MIS Lead.

· Register learners on the relevant platforms, ensuring registration on the correct qualification and with the correct awarding body.

· Register learners onto the correct induction system and monitor timely completion.

· Input, update and store learner and employer information onto relevant business systems in line with company procedures and data protection regulations.

· Schedule exams for learners using the correct awarding body, distributing results when received and maintaining relevant records and reports.

· Monitor and distribute incoming test and invigilation papers in line with the awarding body regulations.

· Support with construction exams by printing and scanning in exam papers.

· Scan, upload and post out learner certificates ensuring that learner records are updated with postage details.

· Complete learner destination calls for those who have completed their qualification on 6- and 12-month basis, chasing and capturing responses and supporting the MIS Lead to produce an accurate and timely destination report.

· Support with booking of enrolments and conducting initial assessment sessions during busy intake months.

· Support the wider team by sending communications to learners as directed.

· Create and distribute CITB grant letters to all new construction enrolments when directed by the MIS Lead.

· Manage accommodation and transportation bookings in line with company requirements.

· Manage incoming and outgoing mail in a timely and effective manner, ensuring all postage receipts are stored correctly and incoming mail is distributed to the correct place.

· Process Stationary orders and monitor stock levels within Head Office.

· Monitor confidential waste and arrange collections/new stock when required.

· Meet and greet visitors as well as answer incoming calls in a professional and customer service lead manner.

Department Generic Responsibilities:

· To promote the Learning Skills Partnership brand by delivering high quality customer service to all learners and clients at their first touch point with the business.

· To support learners on their journey from induction to completion by ensuring access to and understanding of the relevant systems and platforms.

· To support the business by ensuring all learner data and the appropriate connected employer data is collected, updated and stored in the relevant systems and in line with data protection regulations.

· To participate in meetings and department/team activities.

Company Generic Responsibilities

· To promote a high-quality experience for all learners, supporting them to achieve their full potential through inclusive, engaging and responsive practices.

· To represent and promote Learning Skills Partnership both internally and externally, acting as an ambassador for business development, attending meetings and events as necessary.

· To ensure that Learning Skills Partnership’s customers receive an excellent customer service experience in all dealings with the Company.

· To actively promote and act, at all times, in accordance with Learning Skills Partnership’s policies, e.g. including but not limited to Health and Safety, Equality and Diversity and Safeguarding

· To participate in the Company’s Appraisal and Development process as appropriate

· To contribute to a positive and collaborate working environment.

· To undertake other duties commensurate with the job level