Digital Support Apprentice

IT Support Apprentice

QA Apprenticeships

pstrongAbout ILF Scotland:strongp pILF Scotland (Independent Living Fund Scotland) is a public body that supports disabled people with high or complex needs to live independently. Funded by the Scottish Government and Department of Health (NI), it provides financial support through schemes like the main Independent Living Fund, the Transition Fund for young people, and grants for technology and future planning. ILF Scotland helps individuals gain choice, control, and full participation in their communities.p pstrongAbout the role:strongp pAs IT Operations Support, the modern apprentice will work closely alongside the Service Delivery Lead and IT Support Officer to ensure the availability and day to day running and development of the infrastructure and support ILF Scotland staff in using it.p pstrongPlease notestrong: This position is to start in January 2026.p pstrongResponsibilities:strongp ul liFirst line support to staff to troubleshoot ICT hardware and software problems accessing and using the SCOTS networkli liLiaise with the iTECS to log, escalate and monitor open support callsli liMaintain and monitor ICT hardware; search for replacement hardware as required and provide quotes for the Digital and Information Service Teamli liMaintain and manage the device catalogue and support the IT Service Delivery Manager in prioritising replacement devices (phones, laptops, WIFI-dongles, printers, tablets)li liWith the ICI support company and Service Delivery Lead, develop a basic knowledge of the core client database system and how the two portals connect to it (applications portal and assessor portal)li liLiaise with the ICI system provider (DDS) regarding any technical issuesli liAssist with any staff training in ICT, information security and data protectionli liManage the office WIFI network and liaise with suppliers on availability issuesli liSupport the HR, communications and engagement teams in any ICT set up for events, workshops and training sessionsli liLearn the business continuity requirements and response arrangements if the ICT infrastructure were to fail or be attacked and support the incident response team to resolve the incidentli liBe the recorderscribe for any incidents which may require the incident response team to actli liShadow the IT Security Manager to learn the safeguards and monitoring systems in placeli liMonitor and liaise with the IT Security Manager regarding any alerts via the Spycloud portalli ul pstrongDesirable skills:strongp ul liDetail oriented and with a good eye on accuracy of datali liFriendly and helpful attitudeli liFlexible and able to prioritise a changing to-do listli liConfident in managing and completing tasks to deadlinesli liSelf-motivatedli liAbility to work independently and as part of a teamli liWell-honed organisational, planning and time management skillsli liPC literate including Word, Excel and databasesli ul pstrongSalary:strong 25,235 - 28,131 per annump pstrongWorking hours:strong 9am 5pm. This role is offered on a hybrid working arrangement with an office based in Livingston.p pstrongClosing date:strong 5pm on November 6th 2025.p pstrongBenefits:strongp ul liCompetitive salaryli liFlexible working optionsli liA good work-life balanceli liPensionli liContinual developmentli liA full list of ILF benefits can be accessed via - a hrefhttps:url41.mailanyone.netscanner?m1v8vij-000000008Qr-43df&d47Cmail2F902F17605122002F1v8vij-000000008Qr-43df7Cin41j7C57e1b6827C110523407C79120277C68EF49E982161BFC002DCDDB9EF84E53&o2Fphtl3A2Fitsacf.ot2Fbsoouutk2Fwr-s2Fsu-rof-&syovqupjbxNrjVh5kXhSGeTJWRAIWork for us ILF Scotlandali ul pstrongInterviews:strongp pWe are a Disability Confident employer and offer a guaranteed interview for any disabled applicant who may wish to take up on this offer, where they meet the essential requirements for the role. In addition, the same applies to those applicants who are care experienced.p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Apprentice

QA Apprenticeships

pstrongAbout Premier IT Solutions:strongp pWith over 30 years of experience and knowledge in the technology and business industry, we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues, business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner.p pOur services cater for a simple start up to 500 user companies, were we offer tailored managed IT support, covering server & VMs, desktop, network, security, mobile and remote facilities to keep you connected to your business 247.p pPremier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 247 remote help desk service, available to our clients.p pstrongResponsibilities:strongp ul liProviding end-user, desktop supportli liSupporting and maintaining MS serverdesktopslaptopsli liSupporting and maintaining Office 365 solutionsli liEscalating IT issues within the team where necessaryli liSetting up and configuring new laptops and desktopsli liInstalling authorised software to laptops and desktopsli liTroubleshooting desktop and system problems, diagnosing and solving hardwaresoftware incidentsproblemsli liIncident managementli liProvide exceptional service support to the businessli liWork to SLA thresholds for incidents, requests and problemsli ul pstrongDesirable skills:strongp ul liExcellent communication skills and a strong communicator at all levels including at senior business levelli liHas excellent attention to detailli liRemains calm and clear headed under pressureli liExcellent organisational and prioritisation skillsli liProactive approach to work and to continuous improvementli liWorks within the team and assists others, where required, to achieve a common goalli liListens to and is open to ideas and suggestions from othersli liUses initiative to ensure that high importance deadlines and SLAs are metli liTakes every opportunity to go the extra mile for the companyli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 9am - 5.30pmp pstrongBenefits:strongp ul liRemote workingli liRegular team outingsli liPensionli liEmployee benefits schemeli ul pstrongFuture prospects: strongp pPossibility of full time employment.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

Digital Systems Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongppHey there! Were Manpower, a global leader in recruitment for over 70 years. Were teaming up with a top IT client in Erskine, and were looking for enthusiastic young people like you to join our team as apprentices. This is your chance to learn new skills and start an amazing career!ppAs a Digital Systems Support Apprentice, you will be part of our Lifecycle Services Delivery Operations team. This facility specialises in refurbishing and remarketing pre-owned IT assets, ensuring they are given a second life where possible, or ethically recycled when no longer viable. You will join a dynamic and adaptable test team, working across a wide range of technologies including industry-standard servers, third-party computing equipment, and networking solutions.ppstrongResponsibilities:strongpulliDevelop expertise as a Blancco superuser, carrying out secure data erasure through manufacturing resets on IT assets to ensure complete removal of customer data prior to resale or recycling.liliUtilise Blancco diagnostic tools to identify, log, and report faults across a range of hardware including servers, desktops, and notebooks.liliMaintain accurate asset records using Microsoft Dynamics 365 (D365) Warehouse Management System, ensuring all data is captured and updated in line with operational standards.liliConduct functional testing of IT assets (e.g., touchscreens, keyboards, and other components) to confirm operational readiness, escalating issues to the repair team where required.liliCoordinate with the Packing and Logistics Team to ensure all approved assets are prepared and dispatched for shipment in a timely manner.liliWork collaboratively with internal stakeholders such as the Engineering and Reconciliation Teams, using tools including Microsoft Outlook and Teams to provide regular product and process updates.liliParticipate in departmental meetings, contributing to clear communication around daily priorities, workflow progress, and order management.liulpstrongDesirable skills:strongpulliExcellent attitude to work.liliCompliant timekeeping and attendance.liliInterest or experience in working with computer program languages.liliStrong problem-solving skills.liliAnalytical learner and process driven.liulpstrongSalary:strong 21,500 per annum.ppstrongWorking hours:strong 35 hours per week, Monday to Friday, 8am - 4pm.ppstrongBenefits:strongpulliGenerous holidays:28 days holiday per year.liliFree onsite parking.liliFree teacoffeesoft drinks.liliFree onsite gym.liliOnsite caf.liliPension scheme.liulpstrongFuture prospects:strongpp90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.ppstrongImportant information:strongppThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.ppStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.ppOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.ppIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongppstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp