IT Support Apprentice

IT Apprentice

QA Apprenticeships

pstrongAre you interested in a career in ITstrongp pTurn you passion into a career by applying for one of our current IT apprenticeships. Could you see yourself working for an IT Service provider? Or maybe you would rather be part of an internal IT team working for an employer?p pWith average salaries of strong14,000 - 16,000, strongwe have several openings across Scotland in areas like IT, Networking, Cyber and Software. Our apprenticeship programmes are a fantastic opportunity to earn while you learn and get yourself on the career ladder. Our employers range from household names to edgy start-ups, in areas from law and accountancy to storage, shipping, travel and manufacturing.p pstrongInterested? Apply now! strongp pstrongHow will my apprenticeship work?strongp ul liYour apprenticeship averages 12 18 months.li ul pemYou are employed with time to study, receive a salary and holidays like all other employees and all your training is free.emp ul liThroughout, you are supported by your skills coach and your account manager.li ul pemThey work with your line manager to ensure you settle in, help you develop the skills to pass your assessments, and provide support.emp ul liThe learning follows a blended learning model.li ul pemYou benefit from online and classroom training and also on the job learning.emp pstrongWhere will my apprenticeship take me?strongp ol liTo a nationally recognised qualificationli liTo a full time jobli liTo a rewarding career.li ol pstrongWhat do I need to apply?strongp pA passion for tech, a willingness to learn, and an interest in building a careerp pstrongAbout QA Apprenticeships:strongp ul liWe are thelargest Microsoft Gold LearningPartner in the UK. Well offer you a broad range of Microsoft training courses, taught by highly experienced experts.li liWe hold thehighest overall pass rate among UK tech training providers (*Based on end-point assessments by the BCS 2020).li liOver the last 10 years, weve helped more than 40,000 apprentices start successful careers in tech and business.li ul pstrongApply today and start your career journey!strongp

IT & Hardware Apprentice

QA Apprenticeships

pstrongWhy join Its Lolly?strongp pBased in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.p pWe are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.p pOur aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.p pstrongOverview:strongp pThe IT & Hardware Apprentice will assist in configuring and maintaining both the software and hardware components of our POS systems. This role involves learning to build systems using the Lolly software, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.p pstrongResponsibilities:strongp ul listrongPOS system configuration:strongConfigure systems according to client specifications.li listrongBackoffice system administration: strongMaintain and troubleshoot POS and Backoffice systems.li listrongAccount management:strongSupport the setup and maintenance of customer and vendor accounts within the POS system.li listrongTraining:strongmaintain excellent product knowledge and provide training sessions to clients and stakeholders.li listrongHardware preparation:strongPrepare hardware for installations, including setup and testing.li listrongCompliance documentation:strongEnsure all compliance documentation is accurate and up-to-date.li listrongRepairs and maintenance:strongAssist in managing repairs and maintenance of POS hardware.li listrongInventory control:strongHelp manage inventory levels and ensure timely restocking of necessary components.li listrongCourier dispatches:strongManage courier dispatches for hardware deliveries and returns.li ul pstrongDesirable skills:strongp ul liKnowledge of Microsoft Office Suite, especially Excel.li liBasic understanding of software and hardware concepts.li liExcellent problem-solving abilities and attention to detail.li liWillingness to learn and adapt to new technologies and processes.li liStrong communication and interpersonal skills.li liAbility to work independently and as part of a team.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 42.5 hours per week.p pstrongBenefits:strongp ul liPension scheme.li liHoliday increase with service.li liWork events, socials etc.li liPersonal healthcare.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongEmployer description:strongp pSince 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each clients needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.p pstrongOverview:strongp pAs an IT Helpdesk Support Apprentice at Smart IT, youll play a key role in supporting our clients IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.p pWorking as part of a collaborative and skilled team, youll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. Youll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.p pYou will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.p pstrongResponsibilities:strongp ul listrongResolving queriesstrong Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.li listrongProblem solvingstrong Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.li listrongProviding technical assistancestrong Support end-users with day-to-day IT challenges, including software, hardware, and network queries.li listrongMaintaining ICT equipmentstrong Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.li listrongInstalling and configuring hardwarestrong Set up desktops, laptops, peripherals, and associated software for new and existing users.li listrongResolving faultsstrong Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.li listrongUpgrading or replacing equipmentstrong Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.li listrongDocumentationstrong Accurately record support requests, solutions, and asset information to maintain up-to-date records.li ul pstrongDesired skills:strongp ul liStrong communication skills able to explain technical issues in a clear and friendly manner.li liGood IT knowledge a basic understanding of computer systems, hardware, and software.li liLogical thinking and strong problem-solving skills.li liAbility to work well both independently and as part of a team.li liA proactive and customer-focused approach.li liWillingness to learn and adapt to new technologies.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm.p pstrongBenefits:strongp ul liHands-on experience with a variety of technologies.li liSupportive, friendly team environment.li liOpportunities to develop both technical and professional skills.li liClear progression pathways within the company.li ul pstrongFuture prospects:strongp pUpon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp