GetMyFirstJob | IT Apprentice in West Lothian
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IT Apprentice

Employer description: 

Bates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout. 

Responsibilities:

  • Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices
  • Resolve 1st line issues and requests such as systems access, password resets & unlocks
  • Troubleshooting hardware issues
  • Maintain a customer focused approach, delivering superb value to the customer base
  • Provide excellent customer service at all times; offering empathy and patience to the users
  • Take accountability and ownership for all assigned issues
  • Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes
  • Contribute to the continual service improvement culture

Desirable skills:

  • Experience of working in a customer service role
  • Basic…

Location
West Lothian
Employer
QA Apprenticeships
Provider
QA
Wages
£8.17 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Tuesday, November 18, 2025

Opportunity Details

Employer description: 

Bates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout. 

Responsibilities:

  • Liaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA's, Bates IT quality standards and ITIL best practices
  • Resolve 1st line issues and requests such as systems access, password resets & unlocks
  • Troubleshooting hardware issues
  • Maintain a customer focused approach, delivering superb value to the customer base
  • Provide excellent customer service at all times; offering empathy and patience to the users
  • Take accountability and ownership for all assigned issues
  • Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes
  • Contribute to the continual service improvement culture

Desirable skills:

  • Experience of working in a customer service role
  • Basic general fault diagnosis
  • Excellent customer service
  • Strong communication skills
  • A team player who is self-motivated, enthusiastic, and keen to learn
  • Diligent with good time management skills and the ability to prioritise tasks
  • Proactive approach to work, with a positive and flexible attitude
Entry requirements:
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.   If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.    For more information please visit the UK ENIC website.   

Working hours: 37.5 hours per week, 9am - 5.30pm (1hour lunch break)

Benefits:

  • Work uniform
  • Regular team outings
  • Pension scheme
  • Mentored by very experienced team members

Future prospects: 

  • Possibility of full time employment
About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Full Time 37.50 Hours per week IT quality and testing professionals 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Tuesday, October 21, 2025
Apply by
Tuesday, November 18, 2025
Interviews
Tuesday, October 21, 2025
Start date
Tuesday, October 21, 2025
For more information about this vacancy please contact QA on 01793696141 (Ref ID: 274981)

Opportunities

Advanced Level 3 Apprenticeship
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Digital Accounts Apprentice

QA Apprenticeships

pstrongAbout the role:strongp pMcKellar Accountancy is a Paisley based company that intends to grow and establish the brand in the district as it is the founders hometown. They believe that happy staff equals better performance. All staff are valued and encouraged to develop their own skills and build personal confidence and self-esteem.p pThey are seeking a motivated and enthusiastic individual to join our team as an apprentice. In this role, you will play a crucial part in supporting our office operations, gaining hands-on experience in various aspects of accounting, and contributing to the growth of our firm. This is an excellent opportunity for someone who is looking to kickstart their career in accountancy.p pstrongResponsibilities:strongp ul liFirst responder when someone reaches out via telephone, online via email, etcli liBecoming a system expert on Chaser for credit controlli liResponsible for keeping the CRM Bright Manager up to date for this such as taxes, departments etcli liMaintain accurate and organised digital filing systemsli liUtilising Microsoft 365 Outlook to respond to internalexternal stakeholderli liWorking collaboratively to ensure documents are filed promptly and securely on our Sharepointli liAssist in preparing and submitting VAT returns accurately and on timeli liVerify data to ensure compliance with regulationsli liSupport senior accountants with bookkeeping tasks using our bookkeeping software, DEXT and become a systems expert on thisli liAssist in processing payroll for clients using our system Bright Payli liEnsure payroll calculations are precise and adhere to legal requirementsli ul pstrongRequired skills:strongp ul liStrong attention to detail and organisational skillsli liExcellent communication and interpersonal skillsli liProficiency in Microsoft Office or willingness to learn (Word, Excel, Outlook)li liAbility to learn and adapt to new accounting softwareli liA strong desire to pursue a career in accountingli ul pstrongSalary:strong15,000 per annump pstrongWorking hours:strong35 hours per week, Monday to Friday, 9am 5pmstrongstrongp pstrongBenefits:strongp ul liOn-the-job training and mentorshipli liOpportunities for professional development and growth within the firmli liExposure to various aspects of accountingli liA supportive and collaborative work environmentli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same timestrongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.emstrongp

category
Business & Administration
currency_pound
7.21 per hour
place
Perth and Kinross
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 27 October 2025 event_availableClose Date: 24 November 2025
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Advanced Level 3 Apprenticeship
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IT Helpdesk Support Apprentice

QA Apprenticeships

pstrongKickstart your tech career with Brightskye!strongp pAre you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice!p pstrongTwo positions are available, with an immediate start!strongp pstrongWhy Brightskye?strongbr At Brightskye, we’re passionate about using technology to power innovation and make a real difference for our clients. As part of our team, youll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.p pstrongWhat youll be doing:strongp ul liActing as the first point of contact for customers for IT issues from forgotten password to printer meltdowns to connectivity issues!li liSpeaking with customers over the phone or email.li liHelping set-up and configure hardware and software.li liLearning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.li liMonitoring customers servers, internet connections and back-up systems.li liLearning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.li ul pstrongWhat were looking for:strongp ul liA keen interest in IT and a love for solving problems.li liGreat communication skills and a positive can-do attitude.li liAn appetite for technology advancements.li ul pstrongSalary:strong16,000 - 17,000 per annum.p pstrongWorking week:strong35 hours a week, Monday to Friday, 9am - 5pmp pstrongWhat youll get:strongp ul liA nationally recognised Modern Apprenticeship.li liReal hands-on experience with the latest tech.li liA personal mentor and a friendly team to back you up.li li31 days of annual leave.li liEmployee pension.li ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing their apprenticeship: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp

category
IT quality and testing professionals
currency_pound
8.17 per hour
place
Manchester
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 13 October 2025 event_availableClose Date: 10 November 2025
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Higher Level 4 Apprenticeship
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IT Engineer Apprentice

QA Apprenticeships

pJem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutionseverything from system builds and refurbishing, to virus removal, network troubleshooting, and data services.p pWe pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations.p pstrongOverview:strongp pAn exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support.p pstrongResponsibilities:strongp ul liComputer assembly and setupli liSoftware installation and configurationli liUpgrades, repairs and virus malware removalli liTroubleshooting and diagnosticsli liData recovery, transfer and backup solutionsli liCase management and customer supportli ul pstrongWhat were looking for:strongp ul liA strong interest in IT hardware and software, willing to learn from the ground upli liA logical, methodical approach to diagnosing and solving problemsli liGood communication skills; able to explain technical issues in ways non-technical users can understandli liReliable, organised, with attention to detailli liA positive attitude, willing to take initiative and ask questionsli liAble to drive (strongessentialstrong)li ul pstrongSalary: strong17,000 per annump pstrongWorking hours: strong35 hours per week, Monday to Friday, 9am to 5pmp pstrongWhat youll get - company benefits:strongp ul listrongStructured apprenticeship training:strong Guided learning with skilled mentors; combination of on-the-job experience and theoretical trainingli listrongFormal qualification:strong Opportunity to gain recognised IT engineering qualificationli listrongHands-on experience:strong Exposure to a wide variety of hardware, software, and customer typesbusiness and home usersli listrongSupportive team environment:strong Work with experienced technicians, ongoing coaching and feedbackli listrongCareer progression:strong Potential to move into a junior or technician role once apprenticeship is successfully completedli listrongEmployee discount:strong On computer hardware, peripherals, and services offered by Jem Computer Systemsli listrongTools and equipment provided:strong Access to workshop tools, diagnostic software, test hardwareli listrongContributory pension, holiday entitlement:strong As per statutory requirements, plus any additional company provisionsli listrongModern workshop facilities:strong Well-equipped workspace at Cupar Business Centre; good transport linksli ul pIf you are enthusiastic, driven, and looking to build a solid foundation in IT, wed love to hear from you!p pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp

category
IT network professionals
currency_pound
8.17 per hour
place
Merseyside
school
Higher Level 4 Apprenticeship
calendar_todayDate Posted: 20 October 2025 event_availableClose Date: 17 November 2025
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