
IT Support Technician Apprentice
About Northrop Grumman:
Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.
About the role:
You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets.
This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information Communication Technician Level 3…
- Location
Perth and Kinross - Employer
QA Apprenticeships - Provider
QA - Wages
£11.54 per hour - Level
Advanced Level 3 Apprenticeship - Apply by
Tuesday, November 25, 2025
Opportunity Details
About Northrop Grumman:
Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.
About the role:
You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets.
This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900).
Responsibilities:
- Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
- Call/chat handling for all inbound customer contact to support new and existing ticket requests
- Assist in creating new or updating existing documentation
- Log all tickets and service requests reported via telephone, chat, email, or automatically generated
- Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
- Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
- Ensure that all telephone, chat and email requests are logged within the ticket management tool
- Complete investigation and diagnosis via the remote management tools available or via communication with the end user
- Resolve tickets by implementing permanent fixes or work around to known errors
- Resolve service requests by following standard work instructions / processes
- Invoke appropriate technical escalation to ensure SLA is achieved
- Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
- Identify and report any potential service breach to the Service Desk Management
Required skills:
- Must be customer focused
- Analytical approach with good questioning & listening skills
- Good verbal and written communication skills
- Confident and self-motivated with a positive can do attitude
- Hands-on team player
- Good working knowledge of Microsoft office applications (Outlook, Excel, Word)
- Good working knowledge of Windows operating systems
- Basic understanding of network infrastructure and system components
- Able to use own initiative to troubleshoot and find solutions to technical issues
- Driving licence and own vehicle (suggested due to office location)
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 8:30am – 5pm. Cheltenham based with occasional travel to London and Manchester
Benefits:
- Flexible, compressed and hybrid working arrangements
- Competitive salary
- Pension
- Annual holiday allowance is 25 days, plus bank holidays and additional paid leave is available for Carers and Reservists
- Life assurance
- Online benefits platform
- A range of health benefits
- A range of financial benefits
- Employee assistance programme
- Family friendly policies
- Travel benefits including car scheme and Cycle To Work
- Professional development
- Online learning
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Tuesday, October 28, 2025
- Tuesday, November 25, 2025
- Tuesday, October 28, 2025
- Tuesday, October 28, 2025
Opportunities
Digital Marketing Apprentice
QA Apprenticeships
pstrongAbout us:strongbr At Barrhead Travel, were passionate about creating unforgettable travel experiences. Our websites, emails, and digital content play a big part in inspiring people to book their next adventure with us.p pstrongOverview:strongbr Were looking for a motivated and enthusiasticmodern apprenticeto join our Digital Content team. This is a fantastic opportunity for someone whos just left school and wants to start a career in digital marketing.p pstrongWhats a modern apprenticeship?strongbr A modern apprenticeship allows you to earn while you learn. Youll gain valuable work experience, develop new skills, and work towards a recognised qualification, all while getting paid. No previous work experience is neededjust a positive attitude and a willingness to learn!p pstrongWhat youll be doing:strongp pYoull be part of the team that helps keep our websites, emails, and digital content fresh, exciting, and up to date. Your daily tasks will include:p ul listrongUpdating website content: strongAdding new travel offers, updating images, and making sure information is accurate.li listrongHelping with email campaigns: strongAssisting in creating marketing emails that promote exciting travel deals.li listrongSupporting campaigns: strongWorking with our marketing team and suppliers to help deliver online campaigns.li listrongCreating landing pages: strongHelping to build pages on our website for special promotions, flash sales, and exclusive offers.li listrongLearning new skills: strongGaining knowledge of digital marketing tools, website management, and how we communicate with customers online.li ul pstrongWhat were looking for:strongp ul liSomeone whos enthusiastic, motivated, and eager to learn.li liGood attention to detail and a creative mindset.li liBasic computer skills (you dont need to be an expertwell teach you the rest!).li liStrong communication skills and a team player attitude.li liAn interest in travel or digital marketing is a bonus, but not essential.li ul pstrongSalary: strong14,723 per annum.p pstrongWorking week:strong37.5 hours per week, Monday to Friday, 9am 5:30pm.p pstrongWhat youll gain:strongp ul liA recognised qualification through your modern apprenticeship.li liHands-on experience working in a busy digital marketing team.li liNew skills in website management, email marketing, and content creation.li liA supportive team environment where youll be encouraged to grow and develop.li liOpportunities to build a long-term career in digital marketing and the travel industry.li ul pstrongWhy join us?strongp ul liBe part of an exciting industry where no two days are the same.li liWork with a friendly, supportive team.li liGain real-world experience while earning a wage.li liGet involved in exciting projects, including the launch of a brand-new website in 2025.li ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification atstrongSCQF Level 7.strongp pIf you are interested in starting your career and receiving a work based qualification at the same time,strongAPPLY NOW!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.emstrongp
IT Cloud Technician Apprentice
QA Apprenticeships
pstrongAbout Health Research Authority:strongp pThis role sits within Health Research Authority Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.p pThe HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendorsp pstrongAbout the role:strongp pYou will support the delivery and maintenance of Microsoft Azure cloud services. This role involves provisioning resources, monitoring systems, troubleshooting issues, and assisting with cloud migrations. Youll work closely with senior engineers to ensure secure, reliable, and high-performing cloud infrastructure aligned with government digital standards.p pThe role is UK-based strongremote workingstrong with occasional travel to HRA regional offices. Occasional travel and overnight stays may be required.p pstrongResponsibilities:strongp ul liBuild and configure Azure cloud resources (VMs, storage, networks) using Infrastructure-as-Code templates.li liMonitor performance and health of Azure systems using Azure Monitor.li liDiagnose and resolve cloud-related incidents and service requests.li liImplement approved changes, updates, and patches in the Azure environment.li liSupport Azure security controls and monitor for vulnerabilities.li liProvide technical support and training to internal users.li liAutomate cloud operations using PowerShell, Azure CLI, or similar tools.li liIdentify cost optimization opportunities and recommend improvements.li liMaintain accurate documentation of cloud configurations and changes.li liParticipate in procurement processes for cloud services and software.li liShare reports from Azure portal and advise on best practices.li liImplement and monitor compliance policies within AzureM365.li ul pstrongYou will need the following skills:strongp pstrongEssential:strongp ul liDegree in computer science, IT, or equivalent professional experience.li liMicrosoft Azure certification (minimum AZ-900).li liPractical experience with Microsoft Azure services.li liBasic scripting ability (PowerShell, Azure CLI, Bicep).li liCommitment to inclusivity and diversity.li ul pstrongDesirable:strongp ul liITIL Foundation certification.li liProficiency in .NET.li liExperience in IT infrastructure or support roles.li liStrong communication and interpersonal skills.li liAbility to work independently and in teams.li liSelf-motivated and proactive.li liEffective documentation and presentation skills.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 37.5 hours per week.p pstrongBenefits:strongp ul liGenerous pension scheme.li liAccess to a wide range of education and development opportunities.li liFree eye tests.li li2 days paid leave per year for voluntary work.li li27 days annual leave (increasing with length of service) 8 bank holidays.li liUp to 52 weeks maternity leave.li liFlexible working policies.li liDiscounts on high street and online productsservices.li liOption to buy and sell additional annual leave.li li2 weeks full pay maternity support leave.li liInterest-free season ticket loans.li liNHS car lease scheme.li liWorklife balance policies.li liCycle to work scheme.li liActive diversity & inclusion networks.li liInterest-free study loans.li ul pstrongFuture prospects:strongp pThe possibility of full time employment.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed!p pstrongInterested? Apply now!strongp pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp
Office Support Apprentice
QA Apprenticeships
pstrongJoin the Rite Home team and level up your career in property!strongp pWere not your average property company. At Rite Home, were a squad of experts from the worlds of estate agency, property management, and financial services, all coming together to create something next-level. Were all about building long-term relationshipsmany of our clients are more like friends. They trust us to manage and grow their property portfolios because we always put them first.p pstrongWhy work with us?strongp ul listrongAward-winningstrong: Were aemGold emaward-winning company (British Property Awards 2020-2021)so you know were serious about quality.li listrongGenuine connectionsstrong: Were all about building real, lasting relationships with both clients and team members.li listrongGrowth & opportunitystrong: As we grow, we want you to grow with us. Youll have the chance to move up to a property management role in just a couple of years.li ul pstrongWhats the opportunity?strongp pWere looking for anOffice Support Apprentice to join our team and dive into the world of property. This is the perfect chance to learn, grow, and start your career in an industry thats always evolving.p pstrongWhat youll be doingstrong:p ul listrongMaster the techstrong: Get hands-on with our in-house software, SME, and become the go-to person for internal systems.li listrongBe the hubstrong: Youll be the contact point for colleagues and clients, responding to viewing requests, booking appointments, and managing calendars.li listrongGet digitalstrong: Learn to use Signable to create and send tenancy documents online. Track when theyre signed and manage them in our system.li listrongStay connectedstrong: Take client calls, host meetings via Microsoft Teams, and update our website with the latest info.li listrongManage the detailsstrong: Help with tenant applications and make sure client files are always up to date.li ul pstrongWhat were looking forstrong:p ul liA tech-savvy individual whos ready to dive into the digital side of property.li liYouve got killer organization skills and attention to detail.li liCustomer service experience (even if its just handling calls) is a plus!li liYoure eager to learn and bring positive vibes to the team.li ul pstrongRequirementsstrong:p pA full driving license and your own car would be a bonus (but if youre working on getting it, no worrieswere flexible!).p pstrongSalarystrong: 14,000 per annum.p pstrongWorking hoursstrong: 35 hours a week, 9am - 5pm, Monday to Friday.p pstrongPerksstrong:p ul liAwesome transport links.li liChill, supportive work environment.li liThe chance to level up to a property management role in a year or two.li ul pstrongReady to take the first step in your property career? Apply today and join a team thats making waves!strongp pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp
QA
Start your career journey with QA Apprenticeships. Discover your potential in the data, digital, and tech industries with a QA apprenticeship, mastering the skills and technologies that employers are seeking today.