Digital Support Apprentice
pstrongAbout us:strongbr The Interactive Team is a well-established outsourced sales company with one mission: to revolutionize the sales industry by becoming the most professional, powerful, and proactive sales company in the UK. With over 80 years of combined experience in the sector, we bring a strong competitive edge to our operations.p pstrongOverview:strongbr We are now looking to bring on an apprentice to support the operations team in assisting our partners and sales teams across the UK. You will be based in the Glasgow office but may be required to provide support across the wider business.p pWe are looking for someone who enjoys working within a thriving team, who is dedicated and hard-working and wants to be part of a growing, thriving company.p pstrongWhat youll be doing:strongp ul liIn this role you will become an expert user in Salesforce, Excel and Sharepoint. You will have an advanced level of access to reconcile queries, generating reports and provide information requests.li liYou will work collaboratively across teams being the first point of contact to support others in the organisation. You will become an expert in Leadbyte DMS CRM, building an understanding of its specific features, and how to use them for record keeping, finance requirements and supplier client support.li liYou will become proficient in all the Microsoft Office and SharePoint. Using this suite, you will contribute to reporting for incoming client files, preparing relevant documentation, generating client specific reports and invoicing.li liYou will become a super user in Salesforce over the duration of your apprenticeship, leading to an expert level of knowledge which you will be required to share with other end users across the organisation.li liOther duties can include acting as a branch liaison to support on events, general administrative duties and taking calls from colleagues suppliers to support with service requests. You will also develop a working knowledge of using Meta ads and google ads.li ul pstrongWhat you need to succeed:strongp ul liGood understanding Microsoft Office Suite i.e. Word, PowerPoint, Outlookli liGood attention to detailli liAn understanding of what excellent customer service looks likeli liStrong communication skillsli liPrevious work experience providing customer service is requiredli ul pstrongSalary:strongbr 17,000 per annum.p pstrongWorking hours:strongbr Monday to Friday, 9am 5pm 37.5hrs a week.p pstrongPerks of the job:strongp ul liCompany benefits with Perkboxli liGood central locationli liFun and upbeat working environmentli liHybrid working - one day work from homeli ul pstrongFuture prospects:strongbr There is a Development opportunity to progress into a full time role upon completion of the apprenticeship.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.br Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at strongSCQF Level 6. strongbr If you are interested in starting your career and receiving a work based qualification at the same time,br strongAPPLY NOW!strongp