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IT support technician apprenticeships

Computing, technology and digital

IT support technician apprenticeships - where to start

You can get into this job through

  • a college course
  • an apprenticeship
  • working towards this role


    • College

    You could take a college course, in computing or IT support, like a:

    • Level 2 Certificate in ICT Systems Support 
    • Level 3 Diploma in ICT Professional Competence 
    • T level for IT Solutions Technicians
    You may need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course. For a T Level, you'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths.

    Apprenticeship
    A Level 3 Infrastructure technician or Level 3 IT solutions technician apprenticeship may be suitable for this role. You'll usually need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for a Level 3 (advanced) apprenticeship.

    Work
    You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job. You may also find it useful to get an industry standard certification like: CompTia A+ Microsoft Certified Solutions Associate ITIL.

    IT support technician apprenticeships - what it takes

    Skills and knowledge

    You'll need: 

    • the ability to work well with others 
    • knowledge of computer operating systems, hardware and software 
    • analytical thinking skills
    • knowledge of engineering science and technology 
    • to be thorough and pay attention to detail 
    • customer service skills 
    • excellent verbal communication skills 
    • to be flexible and open to change 
    • to be able to use a computer and the main software packages confidently

    IT support technician apprenticeships - what you'll do

    Day-to-day tasks

    You could: 

    • take details from customers about their IT problems 
    • find and fix faults 
    • track work in progress and record issues and solutions 
    • update online knowledge banks 
    • service equipment like printers, projectors and IT networks 
    • set up new equipment and upgrade existing systems 
    • train people on new systems, face-to-face and online
    Working environment
    You could work in an office, at a client's business or in a contact centre.

    Career path and progression - IT support technician apprenticeships

    With experience, you could move into a supervisory or management role. You could also apply for roles in training or technical sales. With training, you could move into: network engineering, database administration, business or systems analysis, IT security or IT project management.

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    Considering an Apprenticeship?

    There are lots of benefits to apprenticeships, here are our top 5:

    • Paid Training
      Not only will your organisation (or the Government) pay for all of your training, but you’ll be paid to do it. That means you could actually get paid to get your degree and have no debt!
    • Range of career opportunities
      There are over 625 different apprenticeships to choose from, in a range of industries. Whether you’re interested in law, marketing, construction or engineering, you’ll find something up your street!
    • Earn & learn
      As an apprentice, the minimum you’ll earn is £6.20 an hour, but we’ve seen apprentices earn a starting salary of up to £30,000 a year! You could also get other employee benefits like gym memberships, paid holiday and sick pay.
    • Great career prospects
      Employers think apprentices are 15% more employable than those with other qualifications. In fact, many large employers train their graduates and apprentices together!
    • Learn on the job
      There’s only so much you can learn when you just do a qualification. As an apprentice, you’ll also get to learn on the job - whether that’s designing amazing graphics, chopping vegetables or building engines!

    Start searching for Apprenticeships Near You

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