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Airport information assistant apprenticeships

Air travel assistants > Airport Information Assistant

Retail and sales | Transport | Travel and tourism

Airport information assistant apprenticeships - where to start

You can get into this job through
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

    • College
    You could take a college course, like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course.


    Apprenticeship
    You can complete an intermediate apprenticeship in customer service, or aviation ground operative Level 2 (intermediate) apprenticeship for passenger services. You'll usually need some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship.

    Work
    You could find work on a temporary or seasonal contract in an airport before being offered a permanent position. 

    Direct Application
    You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications. Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.

    Airport information assistant apprenticeships - what it takes

    Skills and knowledge

    You'll need: 

    • customer service skills
    • patience and the ability to remain calm in stressful situations 
    • the ability to work well with others
    • the ability to accept criticism and work well under pressure 
    • to be flexible and open to change 
    • sensitivity and understanding
    • excellent verbal communication skills 
    • knowledge of English language 
    • to be able to use a computer and the main software packages competently
    Restrictions and Requirements
    You'll usually need to be over 18 to meet shiftwork regulations. You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.

    Airport information assistant apprenticeships - what you'll do

    Day-to-day tasks

    On a typical day you may: 

    • give out flight information 
    • direct passengers around the airport
    • answer telephone and online enquiries 
    • make announcements on the public address system 
    • handle complaints 
    • update and monitor flight information systems
    In smaller airports you could also: 

    • exchange currency 
    • book hotels and car hire 
    • deal with lost property
    Working environment
    You could work at an airport. Your working environment may be crowded.

    Career path and progression - Airport information assistant apprenticeships

    After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.

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    Considering an Apprenticeship?

    There are lots of benefits to apprenticeships, here are our top 5:

    • Paid Training
      Not only will your organisation (or the Government) pay for all of your training, but you’ll be paid to do it. That means you could actually get paid to get your degree and have no debt!
    • Range of career opportunities
      There are over 625 different apprenticeships to choose from, in a range of industries. Whether you’re interested in law, marketing, construction or engineering, you’ll find something up your street!
    • Earn & learn
      As an apprentice, the minimum you’ll earn is £6.20 an hour, but we’ve seen apprentices earn a starting salary of up to £30,000 a year! You could also get other employee benefits like gym memberships, paid holiday and sick pay.
    • Great career prospects
      Employers think apprentices are 15% more employable than those with other qualifications. In fact, many large employers train their graduates and apprentices together!
    • Learn on the job
      There’s only so much you can learn when you just do a qualification. As an apprentice, you’ll also get to learn on the job - whether that’s designing amazing graphics, chopping vegetables or building engines!

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