Digital Systems Apprentice
pstrongEmployer description:strongbr Connoisseur Travel Services, established in 1987, takes pride in maintaining its status as an independent travel agent, committed to delivering top-notch service to their valued customers. Their primary goal is to curate travel experiences that align with their clients’ preferences at a competitive cost, all while providing a warm and attentive service with a keen eye for detail.p pstrongOverview:strongbr Are you eager to launch your career with a well-established ’independent’ Travel Agency and Tour Operator?p pThis is an exciting opportunity for an apprentice to be part of a team dedicated to crafting unforgettable journeys for their clientele. In this role, you’ll swiftly acquire the essential skills and knowledge vital for success, all whilst embarking on a journey towards completing an SCQF Level 6 apprenticeship qualification, solidifying your expertise in the realm of crafting exceptional travel experiences.p pstrongKey responsibilities:strongp ul liAct as first-response for processing client bookings, this includes speaking to the client, sourcing the offer, and processing the booking on our systemsli liAccess bookings through business intranet and intranet for wider group, creating a digital file via Sharepoint for the client to include invoices and all communication from supplier and customer for the bookingli liIssue confirmation tickets by finding customer booking and processing it on travel CRM systems, Vtarcs and vCRMli liOpen digital files on Sharepoint and upload confirmation correspondence where appropriateli liUse MS Excel Spreadsheets for passenger information lists and sales reportingli liCreate digital marketing content for the business, including e-shots on MailChimp, newspaper advertisements with all major newspapers, designing adverts and digital brochures on Flipsnack, and uploading social media posts on Facebook and Instagramli liInbound and outbound interaction with customers over multiple channels, including email via MS Outlook and telephone to take briefs from the customer.li ul pYou will gain thorough product knowledge for destinations by attending online webinars, gaining knowledge for how to navigate supplier websites and client portals.p pstrongDesirable skills:strongp ul liPassion for travelli liGreat communication skillsli liInnovative and has a drive to learnli liCan work as part of a teamli liSmart and presentableli liGood numeracy and literacy skillsli liFamiliarity with MS packagesli ul pstrongSalary: strong16,000 per annum.p pstrongWorking hours:strongbr 37.5 hours per week, Monday to Friday, 9am till 5pm, plus you will work 1 Saturday morning on a remote shift from 9am - 12pm every 6 weeks. p pstrongBenefits include:strongp ul liOpportunity for further training within the roleli liOpportunity for first-hand experience of what the company offers through ship visits and educational familiarisation tripsli liPerformance based bonuses and incentivesli liRecognition through Employee of the month schemeli li4 weeks holiday allowance bank holidaysli ul pstrongProgression opportunities:strongbr Opportunity to stay on upon successful completion of the apprenticeship programme, taking on further responsibility and progressing within the team. Connoisseur Travel Services are committed to supporting you and your development and will always ensure you are able to use your skills to the best of your ability.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.br Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at strongSCQF Level 6. strongbr If you are interested in starting your career and receiving a work based qualification at the same time, strongAPPLY NOW!strongp