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Telephonist apprenticeships

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Administration | Computing, technology and digital | Retail and sales

Telephonist apprenticeships - where to start

You can get into this job through
  • a college course
  • an apprenticeship
  • applying directly

    • College
    You could take an introductory course like a Level 1 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations.


    Entry requirements for these courses vary. 

    Apprenticeship
    You could do a Level 2 (intermediate) apprenticeship in customer service.

    You'll usually need some GCSEs, usually including English and maths, or the equivalent. 

    Direct Application
    There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful. Temporary work can be a useful way to get started in this career and can lead to permanent jobs.

    Telephonist apprenticeships - what it takes

    Skills and knowledge

    You'll need: 

    • customer service skills 
    • patience and the ability to remain calm in stressful situations 
    • to be flexible and open to change 
    • to be thorough and pay attention to detail 
    • the ability to work well with others 
    • excellent verbal communication skills 
    • administration skills 
    • a desire to help people 
    • to be able to carry out basic tasks on a computer or hand-held device

    Telephonist apprenticeships - what you'll do

    Day-to-day tasks

    Your day-to-day tasks will vary depending where you work. You could: 

    • answer and connect calls using a computerised switchboard system 
    • test lines and report faults 
    • update directories 
    • take and pass on messages 
    • carry out basic administration tasks 
    • work in a team with 'front of house' staff
    Working environment
    You could work in a contact centre, in a reception area or in an office.

    Career path and progression - Telephonist apprenticeships

    With experience you could apply for work as an administrator, customer services specialist or customer services supervisor.

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    Considering an Apprenticeship?

    There are lots of benefits to apprenticeships, here are our top 5:

    Paid Training

    Not only will your organisation (or the Government) pay for all of your training, but you’ll be paid to do it. That means you could actually get paid to get your degree and have no debt!

    Range of career opportunities

    There are over 625 different apprenticeships to choose from, in a range of industries. Whether you’re interested in law, marketing, construction, or engineering, you’ll find something up your street!

    Earn & learn

    As an apprentice, the minimum you’ll earn is £6.20 an hour, but we’ve seen apprentices earn a starting salary of up to £30,000 a year! You could also get other employee benefits like gym memberships, paid holiday, and sick pay.

    Great career prospects

    Employers think apprentices are 15% more employable than those with other qualifications. In fact, many large employers train their graduates and apprentices together!

    Learn on the job

    There’s only so much you can learn when you just do a qualification. As an apprentice, you’ll also get to learn on the job – whether that’s designing amazing graphics, chopping vegetables, or building engines!

    Start searching for Apprenticeships near you

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