IT End User Services Apprentice
pAVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals, and minerals safely, efficiently, and more sustainably.br We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.p pstrongOverview:strongp pWe are looking for a motivated and detail-oriented IT Apprentice to join our team. IT Apprentice will support the End User Services team by assisting in the areas from end user services, desktop support and customer support.p pThis role provides an opportunity to gain hands on experience and foundational skills within IT services like Hardware and Software Troubleshooting, Desktop support, offering valuable exposure to real-world IT environments.p pstrong4 days per week officestrongp pstrongDiversity, Equity and Inclusion:strongp pAVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.p pAVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.p pstrongKey ResponsibilitiesDuties:strongp ul liAssist with hardware and software installation, configuration, and troubleshooting.li liOnboarding and Offboarding of employees from IT Support standpoint.li liSupport end-users with IT-related issues, both onsite and remotely.li liHelp maintain IT documentation and asset inventory.li liParticipate in system upgrades, testing, and deployment.li liBasic network troubleshooting.li liAudio Visuals: Supporting MS Teams based meeting and conference rooms.li liResearch and suggest improvements in IT processes.li ul pstrongQualifications and Key Skills:strongp ul liBasic understanding of computer systems, mobile devices, and networking.li liFamiliarity with Windows andor Mac OS environments.li liStrong problem-solving and communication skills.li liAbility to work independently and as part of a team.li liWillingness to learn and adapt in a fast-paced environment.li ul divstrongEntry Requirements:strongdiv ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul divYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.div divdiv divIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.div divdiv divstrongFor more information please visit the UK ENIC website.strongdiv pstrongBenefits:strongp ul liCertified Level 3 Apprenticeship.li liGain practical experience in IT operations.li liMentorship from experienced IT professionals.li liOpportunity to work on real projects and develop technical skills.li liPotential pathway to full-time employment.li li28 days 8 bank holidays in calendar year.li ul divstrongFuture Prospects:strongdiv divdiv div90 of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.div divdiv divstrongImportant Information:strongdiv divdiv divOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.div divdiv divstrongApply now!strongdiv